Worried about childcare: ask the expert
For you as a parent knowing your child is safe and happy is your priority and the concerns that you are having are serious. As such, you should request a meeting with the nursery manager immediately. It is advisable to have someone else with you at this meeting such as a friend
or relative. At the meeting, explain all the problems and concerns you have described below and how they have not been resolved. It would also be advisable to provide this information as a signed letter to the nursery manager and keep a copy for yourself. If you decide to remove your child from the nursery, this may be useful if you need to prove why you have removed your child from the nursery without giving notice. You could also speak to the parent who found your child outside, and ask if they will provide a statement. You may need to seek legal advice.
If you wish to take the matter further, you should contact the manager of the Early Years Team within the local authority and let them know what has happened. They can advise you on what you should do and may decide to investigate the nursery. You can get contact details for your local authority from your local phone directory, or online at www.direct.gov.uk/en/Dl1/Directories/Localcouncils. You can also contact the Ofsted helpline to make a formal complaint on 0845 640 4040. They and the local authority can make any necessary investigations and decide whether the nursery is providing a good standard of care. Ensuring the safety of all children attending the setting is a priority.
Daycare Trust is a national childcare charity working to promote high quality affordable childcare for all. www.daycaretrust.org.uk.