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Ask the expert: back to work after a career break

You need to really understand why you decided to embark on a customer service course in the first instance.  The reason for this is that we find so many people think that if they get a qualification this will enable them to secure a job more easily.

You then need to clarify and target your job search and take some time out to research companies you would like to work for.  Also, customer service is such a varied career path and involves almost all industry sectors.  Therefore, you should decide what area of customer service you want to work in. ...

Posted at 8:15pm, 20 Jul 2008

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Ask the expert: medical problems and part-time work

Firstly, it is important that you realise that working in an environment which requires physical activity (particularly using your back) would not be suitable.
Secondly, you need to do some self analysis – work out what you enjoy doing – for example, are you involved in any parents groups or school committees etc., and then identify what skills you are using at present within these roles.  You mention that you have had exposure to management supervisor’s roles.  You will need to list all the skills involved in doing this role, for example negotiation, time management, delegation etc.  Out of all these skill sets, you will need to analyse what you really...

Posted at 12:31pm, 25 Jun 2008

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Ask the expert: returning to work

We can understand your nervousness having been away from a working environment for the last five years. However, you will have gained other skills that can be utilised by any business.   Start by thinking about what skills you have been using whilst away from the office environment, looking at any areas you have been involved with such as toddler group set ups, parent associations, organising an event etc.   Examples of the kind of transferable skills you may have used would be:   · Verbal communication · Written communication · Negotiation · Presentation   Next, you need to think...

Posted at 12:28am, 07 Nov 2007

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