Services: Priority One IT

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About Us

Priority One is a leading supplier of flexible, high calibre IT solutions specialising in London IT support and outsourcing, hosting, infrastructure consulting, business continuity and disaster recovery.

We have years of experience in designing, implementing and supporting complex IT business solutions. Our support offering is based on a solid foundation of customer service excellence, best practice and highly qualified and motivated personnel. All of our technicians have a vast amount of experience, allowing us to provide innovative solutions and resolve issues quickly and effectively.

Our aim is to deliver technology solutions that achieve your business objectives. By developing long term partnerships with our customers, and offering solutions that will significantly enhance their business performance, Priority One aims to be London’s leading supplier of IT support and outsourcing.

Key to our business is our people, which is why we invest significant time in finding experienced senior level technicians to join our team. All of our engineers must meet our high standard of technical excellence, together with excellent communication skills, a combination that’s hard to find in IT.

With this unique approach to outsourced IT, when our clients contact our Helpdesk they invariably get straight through to someone who can solve their problem then and there. Our experienced team of engineers we will fix the cause of problems, not just the symptoms.


Priority One was founded in 2007 by media and technology entrepreneur Steve Thomson, and infrastructure and technology expert Jon Abbott with a clear vision in mind. To deliver outstanding IT support, hosting and consultancy services to London based small and medium sized businesses.

The depth and breadth of experience gained from working together for nearly a decade at media research company Thomson Intermedia, combined with their high expectations of customer service, are what have enabled the founders to grow this vision.

Core Services

Managed IT Support – We can support and maintain your entire IT infrastructure (desktops, servers, phone systems, peripherals and mobile devices) under one fixed cost. Priority One provide support for Windows, Apple and Linux platforms, with unlimited telephone, remote and onsite support.

Cloud Hosting – We can host all, or some, of the infrastructure and applications your business requires, whilst offering a 99.95% uptime guarantee. All of our hosted services include data backup so that you can rest assured your data will always be safe.

Consultancy Services – We offer a variety of consultancy services including consultancy only, consultancy with guided implementation and consultancy with full implementation.

We also deliver a range of services on a project basis, so please get in touch on 020 3170 6535 to see how we can fulfil your IT requirements.

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