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Priority One IT

IT Support, IT Hosting & IT Consultancy Services for businesses

About Us

Priority One IT is a leading supplier of flexible, high calibre IT solutions specialising in IT support and outsourcing, IT Hosting, IT Infrastructure Consulting, Business Continuity and Disaster Recovery.

We have years of experience in designing, implementing and supporting complex IT business solutions. Our support offering is based on a solid foundation of customer service excellence, best practice and highly qualified and motivated personnel. All our consultants have a vast amount of experience, allowing us to provide innovative solutions and resolve issues quickly and effectively. Our aim is to deliver technology solutions that will achieve your business objectives.

By developing long term partnerships with our customers, and offering solutions which will significantly enhance their business performance, Priority One IT aims to be London’s leading supplier of IT support and outsourcing.

Key to our business is our people. We only employ experienced technicians, so-called “3rd line” engineers in the IT industry. We spend a long time in finding the right technicians for our business. All of our engineers have to not only match up to our technical excellence, but vitally, have excellent communication skills, a combination that is hard to find in IT.

With this unique approach to providing an outsourced IT department, when our clients phone our helpdesk they invariably get straight through to someone who can solve their problem there and then.  Having only 3rd line engineers also means we fix the causes of problems not just the symptoms.


Established in 2007 situated in London Bridge, Priority One IT was founded by media and technology entrepreneur Steve Thomson, and infrastructure and technology expert Jon Abbott. Having previously worked together at Thomson Intermedia plc for nearly 10 years, together they created from a standing start a 250 desktop and 75 server infrastructure across 6 sites in the UK, US & Germany, in a 24x7 operational environment.

This depth and breadth of experience, and the very high service level requirements that became established as the norm, are what enabled the founders to create the high standard of IT support, hosting and consultancy that Priority One IT offers. We set out a very simple vision of providing outstanding levels of IT support and service to small & medium size businesses.

Core Services

Managed IT Support – We will support and maintain your entire IT infrastructure (desktops, servers, phone systems, peripherals and mobile devices) under one fixed cost, the service includes unlimited telephone, remote and onsite support. Priority One provide support for Windows, Apple and Linux platforms and as we only hire approachable 3rd tier IT technicians you can rest assured that the person who answers your call will be able to fix the problem.

Hosted Services – We can host all or some of the infrastructure and applications your business requires, whilst offering a 99.95% uptime guarantee. All of our hosted services include data backup so that you can rest assured your data will always be safe.

Project Work and Consultancy – We offer a variety of consultancy services including Consultancy only, Consultancy with guided implementation and Consultancy with full implementation.

We also offer a wide variety of services on a project basis, so please get in touch to see how we can fulfil your businesses IT requirements.

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