Nottingham

Permanent

The salary for these roles is £14,500. This is per annum and based on a full time 37.5 hour week. This increases to £15,000 after 3 months providing individuals successfully complete and pass the probationary period.

Customer Support Centre

Our Customer Support Centre is right at the heart of our growing Boots business. Due to this growth we now have some further opportunities for Customer Care Advisors. Our expert teams are passionate about being No.1 for Customer Care, whether it’s for our external customers, or our internal colleagues working in our stores. If you enjoy delivering legendary Customer Care and thrive in working in a fast paced environment, this is the role for you.

All about the role

To join us as a Customer Care Advisor, you'll need:

• Excellent communication and customer service skills
• The ability to ask the right questions and assist accordingly
• An excellent telephone manner
• Excellent attention to detail
• To be proficient in the use of computers and IT systems
• To be reliable and flexible 
• To be able to manage your own time effectively and prioritise tasks

Why choose Boots

Boots is, and has always been, at the forefront of offering the best healthcare products and wellbeing services worldwide. Our vision is to become the world’s best pharmacy-led health and beauty retailer by being number one for Customer Care. At the heart of that vision are our customers and our people – we’re committed to making them look and feel better than they ever thought possible. Join us and you can be sure that your contribution will be recognised and rewarded. You’ll find many opportunities for development, plus a great range of benefits – including a competitive salary, discount on Boots products and holiday allowance.

As a Customer Care Advisor this is your chance to:

• Provide advice and guidance to customers and colleagues – ensuring a first time resolution
• Guarantee a positive customer experience
• Make sure customer information is accurate and up to date
• Meet quality and service targets
• Continually look to see how things can be improved

Additional Information

The Customer Team’s opening times are:

Monday to Saturday 08.00am to 21.00pm
Sunday 08.45am to 17.00pm 

If you are interested in part time hours and flexible shifts between the hours of 11.00am and 21.00pm we want to hear from you! For the right candidate and to support the business, we will be looking to be as flexible as possible and accommodate where we can.

**Please note that a full time advisor will be required to work a standard 37.5 hours per week. 

Engaging, approachable and dedicated to customer service, you'll expertly match each customer's needs to the right products before securing the sale or referring on to the appropriate colleague. Dealing with customers from across our wide customer base, you can expect variety and challenge every day. You'll use your proven targeted sales experience and understanding of financial products and solutions to support and coach other members of our close-knit team, playing a key role in ensuring business is transacted efficiently within the branch.

We'd also like to inspire sales professionals from other backgrounds to succeed in this fast-moving environment, so if you can demonstrate the results and commitment we're looking for, we’d love to hear from you. In return for meeting your targets and helping us do things differently, you can be sure to enjoy first-class training and to grow with our business.

Skills: Not Specified
Start date: Not Specified,

We want to change the way we speak to our high street customers. We want to make things simpler and clearer, and we're aiming to lead the industry for helpfulness and service. Which is why we'll need you to make a real connection with customers - listening to their needs, exploring their aspirations, and explaining exactly how we can help. You'll promote and sell everything from mortgages and loans to savings opportunities too.

Our teams describe working in a branch as being fast-paced and fun – a great place to come to work. Our part-time workforce is an important factor in the success of our close-knit teams – perfect if you’re looking for a role where your contribution will be valued. In return for meeting your targets and helping us do things differently, you can be sure to enjoy first-class training and to grow with our business.

Engaging, approachable and dedicated to customer service, you'll expertly match each customer's needs to the right products before securing the sale or referring on to the appropriate colleague. Dealing with customers from across our wide customer base, you can expect variety and challenge every day. You'll use your proven targeted sales experience and understanding of financial products and solutions to support and coach other members of our close-knit team, playing a key role in ensuring business is transacted efficiently within the branch.

We'd also like to inspire sales professionals from other backgrounds to succeed in this fast-moving environment, so if you can demonstrate the results and commitment we're looking for, we’d love to hear from you. In return for meeting your targets and helping us do things differently, you can be sure to enjoy first-class training and to grow with our business.
 

Click the Apply Now button.

Engaging, approachable and dedicated to customer service, you'll expertly match each customer's needs to the right products before securing the sale or referring on to the appropriate colleague. Dealing with customers from across our wide customer base, you can expect variety and challenge every day. You'll use your proven targeted sales experience and understanding of financial products and solutions to support and coach other members of our close-knit team, playing a key role in ensuring business is transacted efficiently within the branch.

We'd also like to inspire sales professionals from other backgrounds to succeed in this fast-moving environment, so if you can demonstrate the results and commitment we're looking for, we’d love to hear from you. In return for meeting your targets and helping us do things differently, you can be sure to enjoy first-class training and to grow with our business.

Engaging, approachable and dedicated to customer service, you'll expertly match each customer's needs to the right products before securing the sale or referring on to the appropriate colleague. Dealing with customers from across our wide customer base, you can expect variety and challenge every day. You'll use your proven targeted sales experience and understanding of financial products and solutions to support and coach other members of our close-knit team, playing a key role in ensuring business is transacted efficiently within the branch.

We'd also like to inspire sales professionals from other backgrounds to succeed in this fast-moving environment, so if you can demonstrate the results and commitment we're looking for, we’d love to hear from you. In return for meeting your targets and helping us do things differently, you can be sure to enjoy first-class training and to grow with our business.

Ready to build your future with one of the UK’s largest banks and second largest provider of mortgages and savings? As Santander, we enjoy all the backing of a global bank with 132,000 employees, 69 million customers and 11,180 branches in 40 countries – so we’re really going places. You can join us on our journey. This role is focused on ensuring that Santander delivers the best customer service experience on the high street and ensuring risks within branch are identified and addressed. You will be motivated to delight customers and achieve sales while ensuring we meet all our regulatory and financial security requirements. Leading your branch to perform at the highest standards within quality and control procedures, you’ll always be looking for ways to improve things. You’ll work with your colleagues to build positive relationships with new and existing customers giving advice and information on products. You’ll need to combine experience of being part of a customer-facing sales team, possibly in a retail sales environment, with a detailed understanding of branch or store control procedures and financial security. Ideally you will also have retail banking experience. You will need to demonstrate cash management experience and be ready to take the next step within a financial services environment.

Skills: Not Specified
Start date: ASAP,

We want to change the way we speak to our high street customers. We want to make things simpler and clearer, and we're aiming to lead the industry for helpfulness and service. Which is why we'll need you to make a real connection with customers - listening to their needs, exploring their aspirations, and explaining exactly how we can help. You'll promote and sell everything from mortgages and loans to savings opportunities too.

Our teams describe working in a branch as being fast-paced and fun – a great place to come to work. Our part-time workforce is an important factor in the success of our close-knit teams – perfect if you’re looking for a role where your contribution will be valued. In return for meeting your targets and helping us do things differently, you can be sure to enjoy first-class training and to grow with our business.