IT Telemarketers Needed!

Virtual Sales Ltd is a bespoke telemarketing agency specialising in generating leads and appointments for a variety of IT companies.

Due to an unprecedented demand from new clients we are looking to recruit suitably qualified telemarketing professionals who have experience of working in sales for either hardware of software companies. We are looking for telemarketers who are experienced in booking appointments and generating qualified leads for our clients.

In order to join our team you will need to be self-motivated, used to working with software packages such as CRM/Microsoft Excel and capable of delivering good quality leads and appointments for our clients and have ab excellent telephone manner. In addition you will need a PC, access to the internet and use of a phone for calling.

You will need a minimum of 1 years IT telesales experience, selling B2B. Please do not apply if you do not have this relevent and important experience.

The typical contracts are for a minimum of 1 day per week and up to 3 months and are therefore suitable for working mums who do not want to commit themselves to a full-time career. There is the potential for full time work if you are successful.

If you think that you have the necessary experience of speaking to Director level contacts and are looking for part-time/full-time home based telemarketing role then please click the apply now button to send your CV.

Senior Customer Services Administrator with fantastic communication and client-facing skills is now needed to join a global leader within the apparel industry.

We are looking for a person who will act as the first point of contact for our busy office, taking all incoming calls and providing full customer service and administrative support.

The successful Senior Customer Service Administrator will:

·         Answer incoming calls.

·         Be the customer point of contact from the point of placing the order to the delivery of the goods.

·         Deal with all administrative functions and have an organised approach to all departmental paperwork:         

o    Create purchase agreements and invoices

o    Liaise with the Hong Kong office on a daily basis

o    Process orders and deal with preparing and shipping of stock

o    Act as an intermediary between our UK Clients and overseas offices

·         Organise travel arrangements for management

·         Be responsible for managing and maintaining our demo inventory – to include receiving and preparing demo shipments.

The ideal Senior Customer Services Administrator will:

·         Ideally have a background in fashion administration and customer support

·         Have a polite telephone manner with excellent verbal and written communication skills

·         Have demonstrable experience of organising in a methodical manner, playing acute attention to detail.

·         Demonstrate a high level of judgment and be able to deal with or suggest possible solutions to arising problems.

·         Be good at multitasking and a good all round team player

·         Be hands on with a can do attitude

Benefits:

Health Cover or a contribution towards travel costs.

There is the option to work flexible working hours – we would need a minimum of 4 days (28 hrs) £27-28K pro rata.

We look forward to hearing from all senior customer service administrators who would love to join our small but friendly office. Please get in touch today if you would like to join the team.

Closing Date : June 30 2013

LeapFrog: Business as Unusual

LeapFrog Investments is a pioneer of profit-with-purpose investing. As a private equity fund we invest in companies in Africa and Asia that deliver financial services to the next billion emerging consumers. LeapFrog pursues top-tier returns, while simultaneously enabling millions of low-income people with the financial safety nets and springboards to escape poverty. In less than four years, via its fast-growing and profitable companies, LeapFrog has reached well over 10 million people across ten countries in Asia and Africa. This is just the beginning.

LeapFrog Labs Ltd is an advisory and innovation hub - operating as a not-for-profit sister organisation to LeapFrog Investments. Labs works with LeapFrog portfolio companies and investment partners to implement growth, improvement and innovation initiatives. Each initiative is designed to be catalytic and high-impact,advancing the frontiers of and the scaling of financial services to low-income people. Recently, Labshas enables initiatives relating to new distribution channels in East Africa, a pan-Indian training program and a series of global investee knowledge sharing events. Labs delivers projects both through an in-house team of professionals (6 FTEs, globally) as well as using external consultants. Mainly funded by long term donors, Labs still enjoys the support of LeapFrog Investments, a $135m investment fund.

A part-time (50-60%) experienced Office Administrator to help us succeed

LeapFrog Labs is recruiting an experienced, energetic and positive office administrator.  We are looking for someone with a can-do attitude to assist the small (4 FTEs based in London) but busy Labs team on a broad range of administrative topics, ranging from travel arrangements and expenses, to basic financial management and liaising with key project contacts.  LeapFrog is a unique organisation with a vision of profit-with-purpose and we are looking for someone who will thrive in an energetic, entrepreneurial, and global environment.  If you identify with and are motivated by our vision, please do apply!

Role description:   

·       Provide general administration support, including but not limited to travel booking, meeting coordination and office management

·       Maintain our accounting spread sheets, invoicing and expense administration 

·       Be a central administrative contact point for social impact- and performance improvement-related projects organised through Labs

o   Assist with the administrative aspects of procuring and contracting with external consultants, if needed

o   Liaise with the donors (mainly European development institutions) that fund the projects, and ensure that the correct administrative procedures are followed

o   Engage with the companies in Africa and Asia that benefit from the initiatives

·       Assist in compiling and maintaining a filing system of a reports, marketing materials, and database of external consultants

Experience and skills

·       Experience as an office administrator in a dynamic, entrepreneurial environment (min. 5 years)

·       Good relationship building and communication skills - comfortable dealing with our worldwide network of donors, investees and LeapFrog colleagues by phone and email, and also comfortable working on a small, dynamic team locally

·       Proficient in MS Excel, as well as Word and PowerPoint

·       Experience working with (international) donors would be a plus, as would be experience administrating procurement processes

Salary

£20,000-24,000 p.a., pro-rata (we are looking for a 50-60% position to start with).  Initially as a 1 year contract, however with the potential to prolong and to possibly increase the hours over time.   

Application

If you want a unique opportunity to bring your strong administration skills to a firm oriented to changing the lives of 25 million vulnerable people in Africa and Asia, please submit your application using the Apply Now Button.  The deadline for this application process is 9 July 2013.  Early application encouraged, as interviews will commence immediately. 

Corporate Fundraiser

Maternity Contract to June 2014

c£24,000

Herefordshire

If you are a driven and forward thinking individual and would like to join an organisation with ambitious plans to develop their corporate fundraising we would like to hear from you.

As part of the charity's growth strategy you will assist in developing existing and new corporate partners playing a key role within their fundraising team to generate income.

This is an ideal role for someone with experience in corporate fundraising, business development and/or account management in a charity or commercial setting. Your key strengths will include excellent relationship development skills with the ability to deliver high standard of customer service. You will be a self starter, used to working in a busy office environment and confident in your ability to take a proactive approach when managing a varied and busy workload.

Please click the Apply Now button to apply via our website. 

Closing Date: 20th June 2013.

Please note interviews will be held on the 28th June 2013.

Overall Purpose of Job:
Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything we do. Achieving/exceed the business objectives at the right cost.

Accountabilities / Responsibilities:
* Create and nurture an open and honest environment that encourages and supports the delivery of excellent customer service.
* Connect and Inspire with people to encourage continual development and improved capability.
* Champion change and take personal responsibility for driving change forward.
* Constructively and continually challenge the way we work, generating new ideas and take them from concept through to delivery.
* Deliver consistent levels of service today while planning and considering the requirements for the future.
* Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements.
* Deliver cost challenges within area.
* Actively engage with other areas in operations and the business to improve our service proposition and promote "one team" ethos.
* Develop and build successful partnerships with key stakeholder, both internally and externally, that add value to our business.
* Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line FSA guidelines. Lessons are learnt and changes implemented to improve the service.
* Ensure all team members have clear objectives and Perfomance Development Plans and understand how these align to the UK strategy
* Manage workplace issues in a timely and legally compliant manner whilst maintaining and a fair and reasonable approach
* Be able to apply HR policies and practices in order to meet the needs of the business whilst being consciously aware of the customer experience
* Be aware of your responsibility as a first line manager for the health and safety of your team and be able to deploy that responsibility where appropriate
* Champion treating customers fairly to ensure the customer is at centre of everything we do.
* Communicate clearly and influentially, in a way that engages people so they can see how what they do fits into the bigger picture and how they can each make a difference to the success of the company.
* Display high levels of personal integrity at all times in personal and business interaction.
* Maintain and update strong knowledge and understanding of the financial services industry and marketplace to add value to the decision making process.
* Responsible for achieving and maintain competence under N2 guidelines for self and others.
* Develop and deliver business plan that bridges the gap between local plan and higher customer service business plan.
* Compliance - Good understanding of Prudential's Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements.
* To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.

Job Dimensions - Financial:
* Responsible for leading a team to consistently deliver a high levels of service within an agreed budget

Job Dimensions - Non Financial:
* Responsible for leading and inspiring a team of 12-15 people to deliver service excellence.
* Developing and nurture relationships with key stakeholder internally and externally.

Key Interfaces - Internal:
* People and managers in business area
* Customer Service Leaders and Operational managers in other areas - share best practice and ideas promoting one team
* Internal Stakeholders to improve service proposition.
* HR - support management of people

Key Interfaces - External:
* Key customers when required, to resolve issues or promote customer service
* External suppliers, for outsourced functions
* Policyholders to resolve issues
* Other financial services organisations (benchmarking, etc)

Competence / Knowledge / Skills required

Knowledge
* Excellent knowledge of product, procedures and systems within business area
* Previous experience within Financial Services industry is highly desired
* Strong knowledge of the financial industry and the market place
* Strong ability in understanding management information and using this to make considered decisions
* Broad knowledge of Prudential's wider products, processes and systems out with own business area.
* Comprehensive knowledge of relevant regulatory and mandatory procedures and qualifications
* Good understanding of business drivers and the key deliverables on the Customer Services Business plan

Skills
* Strong ability to connect with audience when communicating, both written and verbal.
* Strong abilityto engage people
* Strong interpersonal skills and the ability to create an environment thatdelivers excellent customer service.
* Demonstrate ability to deliver difficult and unpopular messages to the team when necessary
* A role model to others by leading by example
* Good leadership skills and strong ability to inspire change in people and work culture.
* Strong decision making and problem solving skills
* Excellent analytical skills.
* Excellent planning and organisational skills.
* Strong influencing and negotiating skills
* Good project management skills.
* Excellent customer focus skills.
* Ability to build partnerships both internally and externally with key stakeholders.
* Strong process improvements skills with a minimum of yellow belt accreditation.
* Strong ability to value diversity.
* Strong self awareness of own strengths and capabilities

Recruiter: Laura Green
Location: Stirling
Closing Date: 28th June

Woolwich Mortgage Advisor - CeMAP qualified

We have opportunities in this role in London.

The ideal home for mortgage experts

We offer a wide range of highly competitive mortgages under the famous and trusted Woolwich brand. And the quality of careers we offer is just as high. Join our team and you'll help customers from all walks of life find the right mortgage solution with a minimum of fuss - whether they're buying for the first time, looking for their next step on the property ladder or investing in the property market.

What you'll give our customers

As a Mortgage Advisor, you'll be responsible for every aspect of the mortgage process - advising customers on the right mortgage product, processing the transaction and resolving any issues along the way. Depending on the customer's needs, you'll also offer related products such as life insurance, mortgage protection and home insurance. And you'll do all this to both the latest compliance requirements and our own rigorous standards of quality and customer care. Importantly, you won't work in isolation. Our retail revolution is based on treating every customer's finances as a whole, so you'll work hand-in-hand with branch teams to provide a seamless, integrated banking service.

What you'll get in return

Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need

The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need to be fully CeMAP qualified with Registered Mortgage Advisor status and proven experience in a similar role. Naturally, we'll also expect an in-depth knowledge of mortgage and related products, as well as the relevant regulations and legislation. And, while we'll give you all the freedom, tools and support you need to succeed, your success will ultimately be down to you. So, a healthy measure of self-motivation, influencing skills and passion for doing the right thing for customers will prove invaluable.

We'll judge you on your ability and nothing else.

Careers built around customers.

On the move? Download our jobs app 'Barclays Jobs'

ISIS is a market leader in the educational tours sector, developing and organising safe and valuable educational programmes to reinforce classroom teaching. We are passionate about what we do and always go that 'extra mile' to ensure that the students have an unforgettable experience that will live long in their memories.

We are looking to recruit for a Tours Consultant to join our small and friendly student tours division.The main purpose of the role is to grow business for the department by working closely with our client teachers and lecturers to plan and organise their bespoke school and college trips.

Much of your work will be done over the phone and by email. You will therefore have excellent communications skills and be able to quickly establish credibility and rapport with school teachers and college lecturers. Experience of working in a sales environment and achieving sales targets would be an advantage, along with administrative skills.

This is an exciting opportunity to work within an established and growing organisation that values its staff members and is willing to offer flexible working conditions for the right candidate.

For a full job description and to apply please click the Apply Now button. 
 

Capability Jane are looking to recruit a talented Recruiter / Resourcer with specific experience of sourcing, selecting and assessing candidates within the IT and Technology sectors for senior level positions within Corporate clients.

Highly motivated, a first class communicator, you will have proven experience in managing the needs of demanding stakeholders, in an astute and sensitive manner. You will be commercially aware yet highly empathetic with an engaging telephone manner.

Good attention to detail is a must, particularly when questioning and probing for information.

You will have great written presentation skills and enjoy the necessary administrative tasks / follow through required for every project.

You will have strong IT skills and be set up to work from home.

Flexible home based working – min 28 hours across 4-5 days plus some evenings

Location - Mainly home based but needs to be located in commutable distance to Basingstoke / London for meetings

Salary - Negotiable basic plus commission