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Customer Service Representative (PPI) - Edinburgh


Salary (Annual):
10 000 - 19 999
Salary Description:
Banking Insurance Finance, Customer Service and Call Centres, Sales
Working Pattern:
Full time
Date Posted:
Monday, 25th June 2012
Flexibility Offered:
Job Ref:
HSBC - Customer+Service+Representative+%28PPI%29+-+Edinburgh


All roles offer an attractive reward package with a discretionary performance bonus, flexible benefits, pension and employee discounts

Combining extraordinary global reach with in-depth, hands-on local knowledge, we provide services for around 89 million customers worldwide. We work to provide people from different cultures and walks of life with the financial support they need to help them live the life they want.  And we always work to do the right thing. 


So when customers have any concerns or complaints relating to PPI policies, you’ll be there to make sure we find the right solution for them.


In this customer advocacy role you’ll be based in our Complaints Centre of Excellence, and be responsible for delivering a superior customer experience. You’ll build relationships, and rebuild trust where needed. And you’ll do this by listening to our customers, understanding their needs and addressing them immediately and effectively.


Responding to PPI policy-related complaints you’ll consider them objectively, conducting thorough investigations to address customer concerns.  And, utilising our decision-making tools and procedures as well as your own judgement, you’ll ascertain whether or not they’re eligible for a refund. You’ll deliver the best outcome for both the customer and the bank. Not only will you help us to maintain our reputation but, completing the relevant paperwork for monitoring purposes, you’ll also help us deliver further improvements and future growth.


Excellent customer service and administrative skills are vital in this role. Attention to detail is important too, as you’ll be working within set procedures and regulations – ensuring that everything you do meets our quality and performance targets. Ideally you’ll also have customer complaints experience and knowledge of FSA banking regulations. 

To find out more please follow the Apply Now link

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