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Customer Service Adviser - Edinburgh


Scotland: Midlothian
Salary (Annual):
10 000 - 19 999
Scottish Widows
Banking Insurance Finance, Customer Service and Call Centres
Working Pattern:
Full time
Date Posted:
Tuesday, 10th July 2012
Flexibility Offered:
Yes, Variable shift patterns
Job Ref:
Scottish Widows - Customer+Service+Adviser+-+Edinburgh

Scottish Widows is a key part of Lloyds Banking Group, our frontline customer service teams play a vital role in ensuring our customers’ needs are at the heart of everything we do.


The Voice Service Centre is based at our Dalkeith Road offices in Edinburgh city centre and we currently have a number of permanent / full-time vacancies for Customer Service Advisers available within our telephony department.


Shift patterns are based on 35 hours per week, Monday to Friday 08.00 to 18.00 and Saturday mornings on a rota basis between 9.00 and 12.30.


Working as part of a team, first and foremost you’ll be helping our customers by answering a range of telephone enquiries. You’ll be providing information on our Life, Pensions and Investment products and services, acting promptly on our customers’ instructions and ensuring that records are fully up to date and accurate. These are purely customer service roles - no sales involved.


We’ll provide great training and help you develop an in-depth knowledge of our products and processes. Alongside your proven communication and customer service skills this will help to ensure you deliver the high standards of service our customers expect.  Successful applicants must be able to attend a 6 weeks’ training course Monday to Friday, 9.00 – 5.00.  The training course will take place in Dalkeith Road offices in Edinburgh.


Because our training is so comprehensive, you don’t need a background in finance or banking. You do however need experience of helping customers and answering queries. We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership of the request/problem and providing first touch resolution whenever possible.


Salary is from £14,449 to £19,420 and is dependant on your experience. You'll also enjoy 4% flex allowance, which you can use on our fantastic range of benefits or take as cash.


If you enjoy building great relationships with customers and can help make your team/department one of the best, this could be just the start of your career with us.


We review applications as they are submitted and may close our vacancy early if we have filled all our positions. We recommend submitting your application and completing your online tests as soon as possible so you don't miss out.


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