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Consumer Proposition Manager - London

Greater London

Greater London: Central London
Salary (Annual):
40 000 - 49 999
Salary Description:
£44,000 plus a car allowance of £4,200 per annum
Royal Mail Group
IT and Internet, Marketing Advertising PR, Sales
Working Pattern:
Full time
Date Posted:
Monday, 13th August 2012
Flexibility Offered:
Job Ref:
Royal Mail Group - Consumer+Proposition+Manager+-+London

The Role
The eCommerce team sits within the Web Team and has an overall remit to grow profitable online revenue that is transacted on the web. The Royal Mail website has recently been migrated to a new “cloud” platform, and a new Digital strategy is in place, focused on delivering a more personalised and compelling online customer experience. Work has begun on re-designing the website, including research, persona development and web page and user journey design.

Reporting to the Head of eCommerce, you will Research & identify Business to Consumer (B2C) ecommerce needs across Royal Mail Group as well as understanding and combating competitors’ eCommerce B2C tactics to win share of Royal Mail Group revenue


Responsibilities include:

·         Accurately forecasting and reporting the team’s B2C online revenue.

·         Achievement of your full year revenue target

·         Product management of consumer orientated online postage solution and associated prepay account

·         Driving up satisfaction with eCommerce B2C applications and site wide satisfaction.

·         Developing and maintaining working relationships with all business areas across RM Group.

·         Own the working relationship with key suppliers

With significant experience of e-commerce retail and online product management you will have an excellent understanding of online usability and user-centred design. A first class influencer, networker and stakeholder manager you will have excellent finance skills along with the ability to work under pressure and autonomously.

Our Company
Royal Mail is a business with a proud heritage. Every day we deliver 62 million items to around 29 million addresses. Our brands - Royal Mail, Post Office and Parcelforce – are amongst the best known in the country. We are increasing our revenues, and have a team of over 163,000 people. But what really sets us apart isn’t what we’re doing now; it’s what we’ll be doing in the future.

We are going through a radical transformation to improve our business, grow our revenues and exploit the opportunities in the market.  This is wholesale change, affecting every part of our business and everyone within it. That doesn’t necessarily mean it’s easy; it will be challenging, it will be exciting and it will be unique in its scale and variety.

Our Values
Our values define our relationships with our employees and customers. We’ve arrived at these through discussion and consultation with representatives of all parts of the Royal Mail Group, and we believe them to be core to our identity even as we undergo considerable change:

·         We work Safely

Royal Mail Group is committed to reducing the likelihood of accidents in the workplace. We achieve this through a commitment to provide training and investing in technology


·         We have a passion to deliver for our customers

Royal Mail people have a passion for customer service and delivery excellence – it’s what gives us our edge and wins us trust


·         We have pride and care about what we do

Taking pride and care in our working lives supports all other values. It helps us to ensure that accidents are kept to a minimum, and it wins us the respect of the users of our service, on whose custom we’re dependent


·         We work together and treat each other fairly

We value and take pride in the diversity of our workforce, and have a zero-tolerance approach to discrimination. We want all our colleagues to treat each other with respect, and are committed to providing equal opportunities


·         We are trusted to succeed

From a child awaiting a birthday parcel to a major multinational for which timely delivery of documents is business-critical, we work to build our customers trust in our ability to succeed every day


·         We act commercially

Our business is changing. Challenges to the traditional model of mail-delivery from email and other electronic communications, and the increase in internet shopping, mean we must act commercially to stay ahead of change in an increasingly competitive market place.



Salary & Benefits
The salary for this role is from c£44,000 plus a car allowance of £4,200 per annum.


The closing date for this vacancy is 27th August 2012

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