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Customer Service Representative - Heathrow Airport

Greater London

Greater London London
Enterprise Rent-A-Car
Admin Secretarial and PAs, Customer Service and Call Centres
Working Pattern:
Full time
Date Posted:
Thursday, 12th July 2012
Flexibility Offered:
Yes, Shift Patterns
Job Ref:
Enterprise Rent-A-Car - Customer+Service+Representative+-+Heathrow+Airport


Enterprise Rent-A-Car is looking for an enthusiastic candidate to fill the role of Customer Service Representative at our largest branch in Europe. This position will be based at Heathrow Branch in Middlesex.


At Enterprise, we're not ashamed of our success - we've worked very hard for it. We've grown into the largest car rental company in North America, arguably the world. With an annual turnover of $12 billion, over a million vehicles in our rental and leasing fleet, and over 70,000 employees with over 3,400 in the UK and over 190 in Ireland at over 7,000 locations worldwide.



The Customer Service Representative will be an integral part of the largest branch in Europe providing a high level of customer service by assisting both internal and external customers, through face-to-face and telephone interaction. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide rental service back-up, service customers and deliver administrative support to our branches and airport locations. Key responsibilities will include, but are not limited to:

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Process vehicles upon return and check-ins
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sales of optional protection products, upgrades, fuel options and other additional equipment
  • Dealing with calls regarding - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Notifying Management of any known vehicle problems and any required vehicle maintenance
  • Performing various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, process customer rental callbacks
  • Customer service and sales experience
  • A full UK driving license
  • Demonstrated ability to make decisions
  • Demonstrated analytical skills
  • An ability to work independently and as part of a team
  • Great communication skills (verbal and written) and attention to detail
  • Demonstrated time management skills
  • A knowledge of Microsoft Office products, internet and telephone skills
  • An ability to organise and present information for a varied audience
  • Must be fully authorised to work in the UK

Starting Salary: Competitive

Hours: Up to 50 hours a week, shift patterns involved


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