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Sales Support Team Manager


Scotland: Stirlingshire
Salary (Annual):
Salary Description:
competitive + benefits
Banking Insurance Finance, Sales
Working Pattern:
Full time
Date Posted:
Wednesday, 24th October 2012
Flexibility Offered:
Job Ref:
Prudential - Sales+Support+Team+Manager

Overall Job Purpose

To lead and inspire a team, which in turn will contribute to the delivery of the agreed standards and departmental KPIs

Accountabilities / Responsibilities
     * Day-to-day management of team and workload, delivering high level of quality support to Regional Sales Units
     * Interaction with the key individuals in the RSU team through weekly team Telco, meetings etc
     * Contribute to the achievement of the sales targets through managing proactive profitable sales activities in line with KPIs and Annual Sales targets
     * Understand and monitor the RSU business plans to ensure effective activities to support success
     * Ensure all records, appropriate to SSE role, are kept up to date and accurate (salesforce.com)
     * Lead, motivate, develop and inspire team members
     * Manage the career development of team members towards a TAM role, where appropriate
     * Act as a point of escalation for complaints as and when required
     * Ensure operational compliance with Company, regulatory and legislative requirements are met
     * Ensure effective support and departmental KPIs are delivered by using effective advance resource and contingency planning
     * Ensure full understanding and application of all relevant Company procedures for example Health and Safety and Human Resource issues
     * Liaise with colleagues and other areas to improve service/working practices
     * Ensure Performance Management system is operating effectively and regular reviews for all team members take place
     * Compliance - To ensure that you understand and adhere to Prudential's Code of Conduct and, where appropriate, comply with all relevant regulatory policies.  This includes completion of any mandatory training requirements
     * Financial Controls - Ensure all expenditure commitments (orders, contracts, budgets etc) and all payments are properly authorised, controlled and monitored, in accordance with Prudential UK delegated authority requirements. The responsibilities of expenditure authorisers are documented in the Prudential UK Financial Procedures Manual
     * To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.

 Job Dimensions - Financial
     *  Responsible  for managing a team cost effectively within an agreed  budget

Job Dimensions - Non Financial
     * The focus of this role is to support the delivery of RSU's business objectives within a defined geographical territory.

 Key Interfaces - Internal
     * Team Members
     * Colleagues
     * Intermediaries Sales force (RSU team)
     * Pru UK Business Areas

Key Interfaces - External
     * FAs
     * Third Parties
     * Policyholders

Competence / Knowledge / Skills


     * Significant relevant people management and/or business experience
     * Understanding of requirements to meet relevant regulatory and mandatory procedures and qualifications
     * Ability to produce statistical information
     * Relevant, product, procedure and systems knowledge
     * Organisational business and financial awareness

     * Proven ability to adapt style to different circumstances and people
     * Ability to communicate effectively both verbally and in writing at  all levels
     * People development and management capability
     * Planning and organisation skills
     * Effective time management
     * Leadership-ability to motivate and develop others
     * Initiative
     * Resilience
     * Personal integrity
     * Flexibility
     * Ability to adapt, understand and absorb change
     * Coaching - ability to coach others and proven ability to develop others

Problem Solving
     * Analytical skills
     * Problem solving and decision making skills over different levels of problems
     * Creativity applied to complex problems

Working Together
     * Effective networking and relationship building skills
     * Can deliver and receive feedback in a constructive manner
     * Open minded approach to dealing with ideas and suggestions from colleagues and customers
     * Can contribute to good working atmosphere within own team and dealing with customers internally and externally

     * Relevant specific qualifications as required by the business i.e. Achieve full FPC

Closing Date:  Tuesday 30th October 2012

Location:  Craigforth, Stirling

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