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Customer Service Representative - OOH / Evening and Weekend position - Colchester, Essex
- South East
- Enterprise Rent-A-Car
- Customer Service and Call Centres
- Working Pattern:
- Full time
- Date Posted:
- Tuesday, 11th September 2012
- Flexibility Offered:
- Job Ref:
Enterprise Rent-A-Car are looking for an Evening/Weekend Customer Service Representative (CSR). The CSR will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations. This position requires evening and weekend availability.
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Notify Management of any known customer problems
Fleet Management and Maintenance
Notify Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer close-pends and extensions
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous and backup duties job-related duties as assigned
A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable.
You must have a full driving license, but we do make accommodations for applicants who don’t drive due to a disability.
Prior customer service experience required
Please let us know about any accommodations you may need to participate in our recruitment process.
No drug or alcohol related offence on driving record within the last five years is permitted.