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Customer Service Representative - OOH / Evening and Weekend position - Colchester, Essex

South East

Location:
South East
Company:
Enterprise Rent-A-Car
Sector:
Customer Service and Call Centres
Working Pattern:
Full time
Type:
Permanent
Date Posted:
Tuesday, 11th September 2012
Flexibility Offered:
No
Job Ref:
#6345024
Enterprise Rent-A-Car - Customer+Service+Representative+-+OOH+%2F+Evening+and+Weekend+position+-+Colchester%2C+Essex

Overview:
Enterprise Rent-A-Car are looking for an Evening/Weekend Customer Service Representative (CSR). The CSR will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction.  The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations. This position requires evening and weekend availability.


Responsibilities:

      Customer Service

Transactions

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

 

       Phones    

Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned

 

      Customer Contact     

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed     

Notify Management of any known customer problems

 

         Fleet Management and Maintenance

Notify Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

 

        Miscellaneous

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer close-pends and extensions

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous and backup duties job-related duties as assigned


Qualifications:
A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable.
You must have a full driving license, but we do make accommodations for applicants who don’t drive due to a disability.
Prior customer service experience required

Additional Information
Please let us know about any accommodations you may need to participate in our recruitment process.
No drug or alcohol related offence on driving record within the last five years is permitted.


 

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