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Reservations Agent

South East

Location:
South East: Hampshire and Isle of Wight, Surrey, Berkshire
Company:
Enterprise Rent-A-Car
Sector:
Admin Secretarial and PAs, Customer Service and Call Centres
Working Pattern:
Full time
Type:
Permanent
Date Posted:
Thursday, 11th October 2012
Flexibility Offered:
No
Job Ref:
#6445574
Enterprise Rent-A-Car - Reservations+Agent

Overview:
Enterprise Rent-A-Car is one of the UK’s largest car and van rental companies. With over 350 branches across the UK and Ireland and almost 50,000 vehicles, we are recognised as leaders in the replacement vehicle, corporate and leisure hire industries.

As part of a global business with an annual turnover of over $12 billion we’re recognised and accredited for our commitment to customer service. But for us, great service begins with great employees.

As we continue to grow our UK and Ireland operations we’re currently seeking Reservations Agents to help manage a sustained increase in business. So if you believe in going the extra mile to keep the customer happy then this may be the opportunity for you. This role will ultimately be a home based position, however this will be an office based role until approximately January 2013.

The successful candidates will be enthusiastic and self motivated. You’ll also be able to show us you’ve got what it takes to deal with customer reservations every day and offer the right solutions every time.

As a business that believes in employee development and career progression there are a range of future career opportunities available to the right candidates. In fact, such is our commitment to our employees we have been in the Top 50 Where Women Want To Work for the last 7 years and have won many other accolades.

As you’d expect of a hugely successful global company there are a host of great benefits too, including life assurance, employee referral bonuses and more.

Responsibilities:
Providing exceptional customer service
Communicating company values to our customers
Upholding Enterprise brand identity
Handling retail, insurance and corporate reservations
Demonstrating sales ability by achieving targets
Dealing with complaints and finding successful resolutions
Carry out specific administrative tasks accurately
Manage home office health and safety in compliance with company policy


Qualifications:
Ability to multitask
An ability to work well independently and make decisions
Ability to provide a high degree of flexibility including the ability to work core hours of Monday mornings, Friday afternoons and Saturday mornings
Proven Customer Service skills
A suitable home office environment free from noise and distractions
Strong PC skills and technical aptitude
Reside within a 50 mile radius of Aldershot

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