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Damage Recovery Specialist - Aldershot

South East

South East
Enterprise Rent-A-Car
Admin Secretarial and PAs, Banking Insurance Finance, Customer Service and Call Centres
Working Pattern:
Full time
Date Posted:
Thursday, 5th July 2012
Flexibility Offered:
Job Ref:
Enterprise Rent-A-Car - Damage+Recovery+Specialist+-+Aldershot


Our offices in Aldershot are buzzing, which isn't surprising as we're one of the biggest employers in the area. We're also a part of a multi-billion dollar company with offices across Europe, the US and Canada, and now we're looking to expand further. We are currently looking for a Damage Recovery Specialist who will join a busy team that's responsible for recovering damage to our vehicles for the whole of the UK.


You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims.


Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.


This really is a chance for you to make your mark in a global business, and as we believe in developing our people to the full you'll receive all the support you need. In fact, we feature regularly as one of the Top 50 Companies Where Women Want to Work, among other accolades. As you'd expect of a hugely successful company there are all sorts of other rewards too, such as life assurance, employee referral bonuses and more.


Motor insurance experience is preferred for this position.

  • Reviewing damage claims and assigning collection strategies
  • Negotiating with individuals, insurance companies, corporate customers and credit card companies  
  • Maintaining accounts of collections and incoming payments on claim files
  • Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports 
  • Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
  • Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed
  • Determining what claims must be worked in order to obtain payment
  • Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts
  • Demonstrated analytical skills
  • Demonstrated ability to make decisions
  • Proven ability to be persistent and resilient
  • An ability to work independently and as part of a team
  • Great communication skills (verbally and written) and attention to detail
  • Demonstrated time management skills
  • A knowledge of Microsoft Office products, internet and telephone skills



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