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Customer Service Representative - Hereford

West Midlands

Location:
West Midlands
Salary (Hourly):
6 - 7
Salary Description:
£6.08/hour plus performance based bonuses
Company:
Enterprise Rent-A-Car
Sector:
Admin Secretarial and PAs, Customer Service and Call Centres
Working Pattern:
Full time
Type:
Permanent
Date Posted:
Thursday, 5th July 2012
Flexibility Offered:
No
Job Ref:
#6187544
Enterprise Rent-A-Car - Customer+Service+Representative+-+Hereford

 

Enterprise Rent-A-Car is looking for an enthusiastic candidate to fill the role of Customer Service Representative at our Hereford location. 

 

At Enterprise, we're not ashamed of our success - we've worked very hard for it. We've grown into the largest car rental company in North America, arguably the world. With an  annual turnover of $12 billion, over 1,000,000 vehicles in our rental and leasing fleet, and over 75,000 employees with over 3,400 in the UK and over 190 in Ireland at over 6,900 locations worldwide.

 

Responsibilities:

 

The Customer Assistance Representative will be an integral part of the branch providing a high level of customer service by assisting both internal and external customers, through face-to-face and telephone interaction. The Customer Service Agent will gain knowledge through local training and hands-on experience to provide rental service back-up, service customers and deliver administrative support to our local branch network in Hereford . Key responsibilities will include, but are not limited to:

 

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Process vehicles upon return and check-ins
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sales of optional protection products, upgrades, fuel options and other additional equipment
  • Dealing with calls regarding - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Notifying Management of any known vehicle problems and any required vehicle maintenance
  • Performing various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, process customer rental callbacks
  • Picking up customers, dropping off customers, moving cars to and from different locations, etc.
Qualifications:
  • Minimum of 2 years of customer service experience
  • Demonstrated ability to make decisions
  • Demonstrated analytical skills
  • An ability to work independently and as part of a team
  • Great communication skills (verbal and written) and attention to detail
  • Demonstrated time management skills
  • A basic knowledge of computers, internet 
  • Great telephone skills
  • An ability to organise and present information for a varied audience
  • Flexibility- will be need to stay later than office posted hours during busy periods
  • Must be fully authorised to work in the UK
  • Must be a competent driver- role requires significant amount of driving, picking up customers, moving cars, etc.
 

Starting Salary: £6.08/hr plus performance related bonuses

Hours: 50+ hours per week

 

 

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