Junior Application Support Analyst - Flexible Working Available

If you're someone who has at least 1-2 years' experience in an application support role, or has a relevant IT qualification, and you've got good root cause analysis and problem solving skills then we'd like meet you!

iPSL are looking for a Junior Application Support Analyst to join our team in Northampton.  You'll be responsible for the support, scheduling and maintenance of a variety of business applications, largely based on Microsoft technologies, used in IPSL cheque clearing, external access and archiving solutions.  You'll also be involved in live support of those applications 24/5 on an on site basis. 

Sound interesting?!  There's more...  

We are the leading digital payment processing service provider within the UK, currently going through the biggest business transformation programme the company has ever seen!  The Application Support team play a pivotal role in working with the Windows Application Deployment & IT Build teams, to ensure the smooth transition of IPSL Applications from a project phase into a business as usual status.  

The role is based at our Head Office in Northampton, but there may some occasional travel to other sites, and comes with a competitive salary, between £20,941 and £30,000 p.a. depending on experience.  The working hours will be a flexible 35 hours per week, which will require some shift working or unsocial hours cover, so some degree of flexibility will be required.

Key Responsibilities include:

• Support applications and software to achieve agreed Incident resolution targets;
• Execution, maintenance and support of application scheduling and file transfers;
• Carry out root cause analysis of problems to agreed Problem RCA targets.
• Review and Support the Delivery of application changes where required;
• Troubleshooting and recovery of .NET applications;
• Microsoft SQL Server recovery;
• Support of SSRS, SSIS & SSAS packages;
• Support of Databases and Datawarehouse;
• Powershell / Batch scripting automation;
• Providing second line support of third party software used in iPSL and liasing with 3rd party suppliers;
• Communicating and working with other IT teams;
• Supporting business change.

You need to have:

• At least 1 years’ experience in an application support role or relevant IT qualifications
• Good Root Cause Analysis & problem solving skills.
• Knowledge of Microsoft SQL.
• Capable of writing SQL queries.
• Knowledge of scheduling tools beneficial.
• Knowledge of file transfer tools beneficial.

• Strong team player with excellent communications skills.
• Knowledge of IT Service Management processes preferable but not essential.
• Knowledge in the use of an IT service Management tool.
• ITIL V3 Foundation Certification beneficial.

VACANCY REFERENCE: MB/EU/501057

Please note that due to the volume of applications we receive, we are not always able to respond directly.  If you have not been contacted by 8th March 2019 we regret that you have not been successful in securing a position at the next stage of the process.

Previous applicants need not apply.