IT & D Hero (Service Desk Technician) – Kingston Upon Thames

Kingston Upon Thames (City/Town), London (Greater)
£25,821 per annum
07 Feb 2019
07 Mar 2019
Full Time
Contract Type


Job Details

£25,821 per annum for 36 hours per week based at County Hall, Penrhyn Road, Kingston upon Thames, Surrey, KT1 2DN. This role is based inside our main area office, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception.

Please note this is a 12 month secondment/fixed term contract opportunity to provide maternity cover.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

About the Role

Enjoy talking to people, delivering first class customer service and helping people?

Positive attitude and excellent IT Skills?

Sound like you? Then please read on!

Our IT and Digital Service Desk Team is part of the Orbis partnership, which encompasses Surrey County CouncilEast Sussex County Council and Brighton & Hove City Council. The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.

Our dedicated team of IT heroes provide first line support to keep Surrey County Councils 11,000 strong workforce working when it comes to IT. Our team are integral when it comes to keeping our staff providing vital services to the residents of Surrey, it’s as simple as that.

With the largest workforce in Surrey and a diverse range of different technology and software supporting our staff to do their jobs the queries and support needed is often challenging but rewarding if you are motivated by helping people and solving problems.

On a day to day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide.

Sounds challenging but rest assured you will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and appreciated service to the council.

To be shortlisted to interview your CV and personal statement will evidence with examples where relevant:

  • Excellent communication skills.
  • Ability to prioritise and manage different work.
  • A commitment to /passion for delivering first class customer service.
  • Experience of working with IT systems and providing support (for example experience with Active Directory, Microsoft Office and Exchange)

For more information on the role and responsibilities of this position please review the Job Profile attached to the bottom of this advert before applying.

Contact Details

For an informal discussion please do feel free to contact:

Rob Snowden on 020 8541 9881 or by email at,

David Laidlaw on 020 8541 8056 or by e-mail at or

Jane Doyle on 020 8541 9681 or by e-mail at

We look forward to hearing from you!

Additional Information

This advert closes at 23:59 on 17th February 2019.

Interview dates are to be confirmed.

Values and Behaviours

Our values are what support our vision, shape the culture and are crucial in delivering our corporate strategy. For more information about our values and behaviours please follow this link.

Similar jobs

Similar jobs