Application Support Tooling Analyst

Applications are invited for the position of Application Support Tooling Analyst in the Application Support team.

The Application Support Tooling Analyst will primarily be responsible for the support and configuration of enterprise tools including BMC Remedy, Dynatrace BSM, Microsoft System Centre Operations Manager (SCOM), SharePoint, Azure and AppDynamics. 

They will also, as required, assist the larger Application Support team in the support, scheduling and maintenance of a variety of business application, largely based on Microsoft technologies used in iPSL cheque clearing external access and archiving solutions. 

The candidate may also, after demonstrating the necessary skills, be involved in live support of those applications out of business hours.  They will also work on projects to deliver application appropriate solutions and with the Windows Application Deployment & IT Build teams ensuring the smooth transition of iPSL Applications from a project warranty phase into a business as usual status.

Key Responsibilities include:                         

• Support, maintenance and configuration of multiple enterprise tools.
• Support business change by delivering Application appropriate solutions.
• Support applications and software to achieve agreed Incident resolution targets.
• Carry out root cause analysis of problems to agreed Problem RCA targets.
• Review and Support the Delivery of application changes where required.
• Troubleshooting and recovery of .NET based thick and thin clients accessing Microsoft SQL Server databases.
• Subject matter expert provides advice and guidance on the correct application of technologies.
• Providing second line support of third party software used in iPSL and liaising with 3^rd party suppliers.
• Communicating and working with other IT teams.
• Provide 24/7 out of hours support as part of a team on a rota basis as required.
• Providing support for disaster recovery tests.
• Providing testing support.
• Maintenance and creation of support documentation.
• Adherence to all iPSL IT policies.

  We're looking for someone with:

• Excellent written & verbal communication skills
• Enterprise knowledge and skills.
• Understanding of basic Monitoring and Alerting concepts
• Experience/Knowledge of some of the following enterprise tools:

Microsoft SharePoint, Microsoft System Centre Operations Manager (SCOM) Microsoft Azure, AppDynamics and SquaredUp.

• Working knowledge of BMC Remedy including Reporting and Admin functions.
• At least 3 years’ experience working in a similar IT role.
• Experience of working as part of project deliverables.
• Excellent Root Cause Analysis & problem solving skills.
• Working knowledge of Microsoft SQL Server 2000 onwards.
• Capable of writing SQL queries preferable but not essential.
• Strong team player with excellent communications skills.
• Good working knowledge of IT Service Management processes.
• Good working knowledge of processes, procedures, controls & governance.
• ITIL V3 Foundation Certification in Service Management.

The role will be primarily based in Northampton, although some travel to other sites may be required.  The working hours will be a standard 35 hour week, which will primarily be Monday – Friday 09:00 – 17:00 although some degree of flexibility will be required.

We are offering a salary between £27,000 to £36,540 p.a. dependent on experience.

If you think this is a job that would be right for you, then get in touch with us now!   Just please ensure that you submit a CV for review with your application

VACANCY REFERENCE: MB/MD/501470/IT

Closing date for applications is 25^th February 2019 and please ensure you SUBMIT A CV with your application in order for your application to be progressed. 

Interviews will take place during week commencing 4^th March 2019.
 

Please note that due to the volume of applications we receive, we are not always able to respond directly.  If you have not been contacted by 31st January we regret that you have not been successful in securing a position at the next stage of the process.