Part-Time Support Advisor

Recruiter
First Recruitment Services
Location
Haywards Heath, West Sussex
Salary
£9.75/hour
Posted
14 Feb 2019
Closes
14 Mar 2019
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Our specialist and highly reputable insurance-based client is seeking to recruit a Part-Time Claims Advisor to join their team in Haywards Heath. This role would be 3-4 days per week, between Monday and Friday.

Duties

* Assessment and processing of claims.

* Provide first class customer service to members, responding to enquiries by email, telephone and letter.

* Liaison with Distributors and Brokers globally.

* Ensure all necessary administrative tasks are completed accurately and within agreed time limits.

* To consider and abide by the Data Protection Act, particularly in respect of the handling of sensitive data.

* To consider and abide by guidelines, regulations and standards set by the FCA at all times.

* Adhere at all times to departmental Service Level Agreements.

* Production of documentation under the direction of the Senior Operations Adviser.

* Assessment of existing processes and evaluation and implementation of possible improvement solutions.

* Testing of new processes and procedures in conjunction with the Operation Team Manager.

Key Skills

* Excellent administration skills.

* Sound knowledge of insurance industry.

* Excellent communicator at all levels, able to listen and respond effectively to others, with the ability to translate the needs of customers into working procedures.

* Highly organised and able to implement an effective time management system to plan and prioritise own workload.

* Great team player.

* Good problem-solving skills and ability to work on own initiative when required.

* People focused and customer orientated.

* Culturally aware.

* High standard of written English.

Insurance sector experience is required for this role. Part-Time hours, 3 – 4 days per week!

This is an excellent opportunity to join a superb employer.

First Recruitment Services are acting as an employment agency for this vacancy

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