EUS TRAINING MANAGER

Summary of Role: 

As the End User Services team roll out new or enhanced services to colleagues globally, the EUS Training Manager will be a key role in ensuring that our colleagues are able to utilise services fully, and thus maximising the value we realise.  This role is key to achieving user change across all levels of the organisation.  The post holder will be a technical trainer, able to connect equally with people at all levels of technical ability.

• Defining the company's Internal IT training strategy
• Work with technology teams to keep abreast of new systems, updates, improvements etc
• Create & maintain training materials
• Use the company Learning Management System to provide convenient and universal access to information & training materials
• Identify knowledge gaps and adapt training materials & courses accordingly
• Organise and run courses and familiarisation sessions
• Regularly use the intranet and contribute to discussion forums, when relevant to IT systems use
• Liaise with the Service management team to identify knowledge gaps amongst our colleagues, adapting training materials to help address those gaps
• Run ‘lunch & learn sessions’
• Participate in colleague induction, providing key day one IT / technical information to enable new colleagues to start with IT systems effectively
• Production of internal promotional and marketing materials for IT programmes
• Feedback to design teams when user needs are identified that are not considered in a given design
• Work closely with technical teams to ensure training elements are considered in any new service
• Work with IT support teams to ensure they have the required knowledge to support the relevant services
• Develop a network of training champions throughout the business who will  aid in the dissemination and adoption of new services
• Utilise support reviews to identify training needs

Key Accountabilities

• For ensuring that training materials are maintained for all key IT systems
• For ensuring that colleagues have the opportunity to learn how to use key systems to the full, appropriate with their function
• For maintaining a training schedule

Specialist Skills and Experience Required

• Proficient in use of standard IT systems such as Google GSuite, Microsoft office etc
• Experience of managing user change
• Ideally from a comms/HR background
• Self starter able to develop the role
• Good time management & organisational skills
•  Inquisitive about new technology & how to get the best from it

About The Company

At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.

There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work.