We are currently recruiting a part time administrator to undertake a broad range of administrative duties to support the Academic Development and Organisation Development teams.

You will work collaboratively as part of a team to support the Organisation Development Administration team, Academic Development Team, Managers and Advisors, including supporting with booking of venues and catering for development events, preparing communications to advertise courses and updating Learning Management and Course booking systems, all in line with Group Data Protection requirements.

Main Duties and Responsibilities

Implement and maintain systems, processes and procedures that support the delivery of high standards of customer service.

Act as the first point of contact for queries received via telephone and multiple shared email inboxes to a satisfactory resolution in line with internal customer service standards.

Assist with staff enrolment and password creation for all new staff

Organise room bookings and catering for PG courses and all workshops in line with any specific course and/or dietary requirements.

Prepare registers and resources (including hard copy documentation) for courses and workshops.

Maintain information databases, including filing and housekeeping of documentation as well as archive storage.

Provide support as required to assist with ad hoc project work and system administration for colleagues during periods of leave to maintain customer service levels, taking prompt and effective action to respond to requests for support across the wider Organisation Development and Academic Development team, as required.

Monitor office stationery stock and re-order as required

Ensure all work is carried out within University Group policies, including Data Protection and Health and Safety guidelines, and to complete all required Mandatory training