Working in a GP surgery in Northampton, this post is part of a team at the reception desk. The nature of the job requires a degree of flexibility at all times but the main duties may be described as follows:

Telephone Duties

· Answer telephone and deal with as appropriate

· Requests for visits - on a rota

· Deal with general enquires

· Deaths/hospital admissions - enter in book, inform doctors

· Log messages to GPs and other staff

Reception

· Receive and direct patients

· Allocate appointments using computerised system

· Print lists for surgeries as appropriate

· File and check correspondence for archiving

· Rearrange appointments for surgeries when changes occur

· Clear up/tidy GP rooms and restock when necessary

· Deal with other queries at reception desk to best of ability or refer to Reception Supervisor

· Co-operate with system changes

· Take messages for clinicians following practice procedures

· Chaperone for patient examinations when necessary

· Process payment of fees for relevant services

General Duties

· Attendance at weekly training meetings.

· Attendance at Protected Learning Time sessions where possible/appropriate.

· Any other tasks which may from time to time be assigned.

· Provide cover for other staff during their absence (due to hols/sickness).

· Liaise with Reception Supervisor concerning potential problems and to promote smooth running of practice.

· Adhere to practice policy on health and safety and endeavour to maintain a high standard of tidiness and safety throughout the building.

· Maintain the highest standards of confidentiality at all times.

· Promote a helpful and cheerful approach to all whilst conforming to standard practice policies wherever possible.

· Adhere to practice policy for opening and closing of surgery.

The ideal candidate will have:

Reception experience, ideally in a GP surgery or medical centre/hospital.
Great communication skills both verbal and written
A flexible and adaptable approach
A positive outlook

Please note that whilst we endeavour to respond to all enquiries this is not always possible due to the volume of applications. If you have not received a response within 5 working days, please deem your application unsuccessful on this occasion. Thank you