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Evening Customer Service Advisor - Contact Centre

Employer
Simplyhealth
Location
SP10, Andover, Hampshire
Salary
£18150/annum
Closing date
22 Apr 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Part Time Evening Shifts: Monday to Friday 4pm - 8pm plus one in four Saturdays 9am - 3pm

12 Month Fixed Term Contract

Are you good at talking to customers and putting a smile on their faces?

If the answer is yes, this may be just what you’re looking for.

We're passionate about delivering award winning customer service. Our Customer Service department is at the heart of what we do, which is helping people make the most of life through better everyday health.

Our Customer Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health plans make it easier for our customers to get the healthcare treatments they need, when they need them.

You’ll be:

Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.

Providing customers with information which is complete, accurate and up-to-date.

Taking full ownership of queries and following them through to a successful outcome.

Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.

Part of a training academy designed to give you all the support you need to succeed.

About You

To be successful in this role you'll need:

* Previous customer service experience – this can be face-to-face, phone, email or web chat

* The ability to deliver a consistently positive customer experience, even under pressure

* Basic Microsoft Office skills

* Data Input experience with accuracy in processing customer requests

* Excellent verbal and written communication skills

* A track record of exceeding customer expectations

In Return

As well as a competitive basic salary you’ll receive:

* 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days

* Group annual bonus (discretionary) up to 5% of annual salary

* A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways

* A yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more

* Free Simplyhealth Cash plan or Dental plan

* 4 x Life Assurance

About Us

We ensure over three million people in the UK have access to the healthcare they need. As the UK’s leading provider of health cash plans, dental payment plans and animal health plans, we’ve been helping people with their health for 145 years and we’re looking to build on that heritage by transforming our digital presence to meet the current and future needs of our customers.

We’ve invested in a modern working environment to create a safe, healthy, agile workplace. Imagine every morning walking into one of our offices and feeling an overwhelming sense of everyday health and wellness; or spending your day in engaging and stimulating spaces, that are flexible, agile, bright and modern, and that emphasise the importance of collaboration, flexibility and connectedness; a place to proudly entertain our customers, clients and partners.

Our strategy from the outset, is to care about the positive impact of our work. Not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', donating a yearly 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference both nationally and locally.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment

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