Alliances Support Executive

Crawley, West Sussex
01 Apr 2019
25 Apr 2019
Full Time
Set hours
Contract Type

In a nutshell

In this role your primary purpose will be to ensure the smooth running of the Alliances team via a mixture of project management, co-ordination and delivery of administrative tasks, and partner communication.

Beyond these day-to-day tasks, you’ll have the opportunity work alongside the rest of the team on business critical and strategy Alliances projects. This will be through a combination of leading smaller projects and leading modules on larger projects in collaboration with the Portfolio and Strategy Managers. This element of your role will offer a degree of flexibility and customization, allowing you to shape the work you do based on your interests and development aspirations.

Reporting to the HO Alliances, the role requires a high level of autonomy, exceptional organization skills, and good business judgement to deliver effectively.

Day to day

Organise fortnightly Alliance update meetings, updating the project tracker materials, and chairing the meeting on a rotating basis as well as distilling down key messages for senior leader updates

Maintain and develop the team knowledge base to ensure continuous improvement and efficient collection and storage of information, and avoid rework or knowledge being lost

Ensure we have up-to-date insurance certificates from codeshare partners, and to send Virgin Atlantic Airways (VAA) certificates on in an on-time manner.

Update existing contracts with changes and keeping department files up-to-date with key documents.

Monthly updates to pro-ration files to support Revenue Management in their offline pricing work

Maintain the emergency procedures manual and contact list for partners in the event of an incident.

Act as the team lead on all of our AIR4 projects (e.g. for new interline / codeshare partners), working with CSOS / AIR4 and the rest of the team

Chair weekly AIR4/CSOS/Alliances touchpoints, steering the meeting effectively to keep projects moving and uncover blockers

Liaise independently with CSOS, Alliances Managers, HO Alliances, and other partners to ensure that all VAA partners are aligned

Troubleshooting, using business judgement to triage issues, with input from the wider team, as well as to surface them when required

Co-ordinate and build strong working relationships between Alliances and all internal and external stakeholders

Leading standalone projects through effective project management as well as delivering key content items. Collaborating with partners within VAA and acting as the bridge between the Alliances team and interested parties

Team support on high-profile cross functional projects, such as codeshare or joint venture launches, supporting both the Commercial / Strategic and Operational elements of projects as desired

Identify and then independently deliver modules on these larger projects (e.g. drafting and agreeing the codeshare manuals for the VS/AFKL codeshare)

Picking up ad hoc tasks to support team priorities, deploying a wide range of skills including simple analysis, slide and written materials production, competitive landscape reviews and partner profiling.

About you

Are you educated to GCSE level or equivalent with proven experience working confidentially and successfully with senior teams? Do you have excellent organisational skills and great business judgement? Then this could be the role for you.

Alongside the above to be successful in this role you will have the following:

* Sound working knowledge for basic commercial concepts in aviation

* A developing commercial and strategic awareness and a desire for this to develop

* Can-do and independent attitude, taking ownership and works towards results

* Partner management and interpersonal skills at all levels both internal and external

* Advanced computer skills in MS Office tools (Word, Excel, Powerpoint) and Adobe Acrobat; knowledge of Tableau would be a plus

* Ability to coordinate and file all information (online and paper) efficiently and systematically

* High level of accuracy and attention to detail.

* Communicates clearly and expertly with others.

If the above sounds like you then we'd love to hear from you.

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger 

Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.

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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.

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