Concierge / Doorperson - VIP Luxury Aviation - Zero Hours

£9.50 Per Hour
10 Apr 2019
03 May 2019
Full Time
Contract Type

Concierge / Doorperson - VIP Luxury Aviation - Zero Hours
London Luton Airport. LU2 
£9.50 Per Hour

Are you a customer service focused and professional individual looking for a challenging role providing 5-star service to VIP private aircraft and charter jet customers in an impressive work environment? If so, read on… 

About the Role:

+ To ensure all key service standards are kept to the highest level delivered with consistency and company standards are implemented to the highest level 
+ To demonstrate commanding control over the Front Entrance area and manage the flow of traffic and the safe arrival & departure of guests and luggage to and from the hotel.
+ To assist guests with any requests either for concierge or front desk Give directions to guests, arranging taxis, communicating guest arrivals to the CSR team Greet and engage with all arrival, departure and in-house guests with personal recognition.
+ To give a warm welcome to guests, opening & closing vehicle doors Assists CSR team as and when required 
+ Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service 
+ Offer consistent, friendly and high standard assistance to guests and maintain a lobby presence that offers courteous and attentive service.

About You:

+ You will live and breathe amazing service delivery with a warm and welcoming personality. You should demonstrate to us that you deliver unforgettable customer service, constantly exceeding expectations and maintaining confidential information
+ Relationships with customers, crews and co-workers are essential in our industry, you should show your ability to build strong professional working relationships and go above and beyond for everyone you work with 
+ We like to do all we can to make our customers experience memorable so lifting luggage and greeting visitors outside the building in all weathers is required. Reasonable adjustments will be considered for those with a disability or impairment.
+ Our customers are everything and need us 24-hours a day, 7 days a week. Whilst your shifts will be provided well in advance, it would be advantageous if you were flexible in your working hours. 
+ Our customers come from all over the world, any additional languages would be an advantage for building relationships - although this is not essential so please still apply if you are not wonderfully bilingual! 

Who Are We? 

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service.… We don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. 

We are a global Company and part of a FTSE 250 listed plc. In our EMEA (Europe, Middle East & Africa) region we have multiple locations – London, Milan, Paris, Luton, Manchester, Cape Town and Athens to name a few. Our local culture is focused on amazing delivery to the customer, business and personal growth – whilst having fun of course! We have a diverse customer base and see the upmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Click on apply ASAP and by 24th April 2019…as simple as that. 

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.