Compensation:
- Circa. £100k package (dependent on experience)
- Excellent benefits package including:
Annual Bonus
Opportunity to become a company shareholder with the potential of share allocation on the successful completion of twelve months service
- Up to 35 days Holiday
- Private Medical Insurance, Critical Illness Insurance
- Employer Pension Contributions
- Relocation assistance available

Background:

Bluestone is a 5* family resort and much loved brand situated in the heart of the Pembrokeshire National Park. Established for over 10 years, Bluestone is a one of the biggest employers in Wales, with a thriving performance culture it has been recognised nationally as an award winning Employer. Whilst it is already a highly successful and profitable business with £30m turnover and 150,000 guests visiting per year, the company also has exciting and innovative near term growth plans with a longer term ambition for growth.
This is a newly created position to take ownership for the day-to-day operations of the Pembrokeshire based resort in order to enable the CEO (Founder Owner) to focus more of his time externally on the strategic growth agenda. This role has the potential to grow alongside the future of the business and to live a wonderful outdoor lifestyle in West Wales.

Role Specification:

As Director of Operations, the successful candidate will be at Executive board level position and will be accountable for the day-to-day operational running of the resort. The purpose of the role is to deliver a world class ‘Bluestone Way’ branded guest experience 24/7, 365 days a year while continuing to build the profitability of the park, continuously improving operating practises and
growing people capability. The successful candidate will be an experienced operational and inspirational people leader who can balance his/her time and focus on the three pillars of people, product and profit.

The role has accountability for over 700 full and part time employees with five direct reports leading the functions of:
- Food & Beverage (a multimillion pound business in its own right operating nine branded dining concepts across the park).
- Leisure (Guest facilities such as the Luxury Well Spa).
- Blue Lagoon (Leisure Pool complex)
- Maintenance & Grounds (over 300 holiday cottages, multiple guest and service buildings including the famous Bluestone Village and Camp Smokey all set within a 500 acre site)
- Housekeeping (300 part-time support staff).

Person Specification:

- Passionate about guests and developing teams to deliver outstanding services.
- Thrives on the complexities and challenges of an ‘always open’ service based business.
- Practical, structured and organised.
- Experienced and comfortable operating at all levels from Board to shop floor and happy to get ‘his/her hands dirty’.
- Demonstrable personal leadership excellence but can also develop, (not just the skills), but importantly the behaviours of their ‘Heads of’ to create rounded executives of the future.
- Takes ownership, sets clear direction but also a strong listener who can work as part of a broader Executive team and influence cross functionally.
- Performance pace setter who is achievement focused and proven experience of delivering to the top and bottom line.
- Able to lead others through change as the business develops on site and also potentially becomes multi-site.
- Can demonstrate personal learning and character growth from challenges inside and outside of work.
- Proactive, smart and good fun.
- Someone who has an existing link to West Wales and/or will enjoy integrating with the Bluestone family and the local Pembrokeshire community, as the successful candidate will be required to relocate.

Experience and Qualifications:

- 10 years+ senior operational leadership, preferably within the hotel, leisure or hospitality industry is and able to demonstrate a passion for service and show how his/her experience is relevant and would translate to add value to Bluestone.
- The ability to translate the company’s strategic plan into defined operational plans and monitor success against objectives.
- Experience of delivering benefit through operational improvement methodologies.
- Experience of managing risk/health and safety preferably with a food safety qualification.
- Commercial experience of setting budgets and managing multi-million pound P&Ls.
- Proven track record of leading people and developing strong talent pipelines (preferably with some training certification).
- Whilst specific academic qualifications are not required, the right candidate will be able to demonstrate a passion for continuous learning and attainment to a degree level, (or equivalent).
- Welsh language desirable but not essential. The day to day business language is English, however support would be provided if the candidate wishes to learn Welsh.