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Customer Service Arranger - Part time

Employer
Co-op Group
Location
Teddington
Salary
£10.96 - £11.99 per hour + benefits
Closing date
21 May 2019

View more

Sector
Construction & Property
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent

Customer Service Arranger - Part time

£10.96 - £11.99 per hour plus benefits (Including London allowance)

Teddington, London

18.75 hours per week

We're looking for a customer service arranger to join our Co-op Funeralcare and Life Planning team, on a part time basis. As market leaders we have a reputation for providing a caring, compassionate customer service when families need it most. And in this role, you'll be right at the heart of that service.

As a part time customer service arranger, we'll look to you to build relationships with clients, colleagues and the local community. You'll support the funeral director as and when you can, but your main focus will be on client services such as remembrance and bereavement groups. And of course you'll be there for our customers and clients when they need any help, support or advice.

What you'll do:

* welcome and understand client needs; providing expert guidance and advising on the best services to meet their needs

* be a supportive figure for clients and their families, answering any queries they have and making sure relevant colleagues are made aware of clients' needs

* book appointments with the funeral director for the arrangement of funerals, taking details from clients and providing a thorough handover to the funeral director

* support the funeral director and wider team with funeral schedules and liaison with third parties

* build strong relationships within the community as the point of contact for local community groups, playing an active part in making a difference for local causes

This role would suit people who have:

* a passion for delivering an amazing customer service

* a natural ability to really understand and deliver against clients' needs

* the commitment to work as a team and support colleagues in a fast moving and rapidly changing environment

* the ability to build strong relationships and a network in the local community

* high levels of empathy, discretion and care

* an appreciation that there's only one chance to deliver the perfect final tribute

* excellent communication and interpersonal skills

* attention to detail and the ability to act promptly in a measured and considered way

Why Co-op?

As a Co-op colleague you'll do work that matters in an organisation where principles are just as important as profits. You'll also get a package that includes:

* a competitive salary

* 23 days holiday (rising with service)

* discounts on Co-op products and services

* a pension with up to 10% employer contributions

Building an inclusive workplace

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to create an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies.

As part of your application you'll need to complete an online assessment. It will take you around 12 minutes to complete this test.



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