Complaint Handler | Insurance

Part-time permanent job opportunity based in Gloucester

Are you seeking a part-time role to fit in with your work life balance, this role is over 2 days and could be what you’ve been looking for. You could be working 16 hours a week for an established insurance firm offering a good salary with benefits.

You are an experienced complaints handler looking for a part-time role over 2 days
You are CII qualified or working towards this qualification
You have comprehensive knowledge of ICOB’s to ensure literature is compliant
You have knowledge of DISP
You have FCA experience and adhere to regulationsLocation: Gloucester, commutable from Cheltenham, Stroud and Ross-on-Wye

Salary: £23,000 pro-rata for 16 hours per week plus benefits

Day to day duties include signing off financial promotions, sharing root cause findings, providing training on complaints & quality framework, own complaints, provide management reports for audit results and competency testing, point of contact for complaints across the division both internal and external, assess quality standards including call quality, marketing literature, files and documentation.Keywords: ICOBS, DISP, CII, FCA, insurance, complaints, complaint handling, complaint handler, quality officer, regulatory framework, processes and procedures, competency testing, audit results, management reports, root cause findings, quality standards, investigate complaints

This vacancy is being advertised by EasyWeb Agency, the services advertised by EasyWeb Agency are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications