South Norfolk Council has an exciting opportunity for a Benefits Officer to join the team based in Long Stratton.  You will join us on a full time, permanent basis and you will receive £22,850 - £25,972 per annum. No day the same, making positive change It is a very exciting time to come and join our Housing and Benefits team!  With the real impact of the implementation of the Homeless Reduction Act and welfare reform changes being realised the resident demand for coherent and efficient service with help and assistance being made available when needed is essential. What you could be part of… Working at South Norfolk Council would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives. Key responsibilities of our Benefits Officer: - Supporting residents to remain in their rented accommodation and pay their Council Tax through Housing Benefit and Council Tax Support - Working as part of a multi-agency environment, providing advice and support ensuring residents receive the help they need as early as possible - Administering, processing and reviewing claims - Providing excellent customer service within a high-volume customer interface South Norfolk and Broadland Councils work in collaboration to deliver some services and to promote transparency of opportunity for our staff. This post may operate across both authorities with travel to Broadland Council Offices, Thorpe St Andrew, Norwich.  What we’re looking for in our Benefits Officer: - Be self-motivated and able to work effectively in a pressurised fast-moving customer service environment - Have an investigative mind with excellent attention to detail - Have an ability to deal with people from all walks of life and respond well to demanding situations - Be able to work in a collaborative way for the benefit of our residents - Be confident and professional to be able to meet our customers in their home or face to face at our offices Benefits of becoming our Benefits Officer: Our package includes employer pension contributions of 15%, performance related pay up to 4%, 23 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), flexi time, on-site café, compassionate leave and sickness entitlement for times of need.  As Platinum Investors in People you will have regular reviews with your line manager and a personal development plan.  We also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities. If you feel you are the right candidate for the role as our Benefits Officer then please click ‘apply’ now, we’d love to hear from you! Please note that this post is subject to a satisfactory disclosure from the Disclosure and Barring Service. Closing date: 13 May 2019 Interview date: Week commencing 20 May 2019