A fantastic opportunity has arisen for a Customer Service Advisor to work on a part-time/temporary contract with a leading company at their operation in Melton Mowbray.

You will be working Thursday/Friday between 09:00-20:00, Saturday 09:00-17:30 and Sunday 10:00-16:00.

As a Customer Service Advisor, your daily duties will include:

• Preparing systems for daily contact.
• Processing emails and responding in line with client SLA.
• Receiving inbound calls and inputting call detail into client order system.
• Reviewing postal orders and inputting them into the system.
• Taking payments accurately inputting them into the system.
• Making outbound calls to advise or respond to requests.
• Delivering client SLA response times for calls and emails.
• Proactively asking for tasks during idle times.
• Making process improvement suggestions when issues arise.
• Monitoring own performance and seeking ways to improve quality and efficiency.
• Following company health and safety procedures.

To be a successful Customer Service Advisor, you will have the following skills and experiences:

• Computer literacy to a very good standard with minimum word and excel.
• A minimum Maths and English to GCSE grade C or equivalent.
• Previous experience in a Customer Service Advisory role, both written and verbal, is essential for this role.
• An articulate, clear speaking voice.
• The ability to demonstrate clear attention to detail especially in written skills.
• Experience of working under pressure, juggling conflicting priorities.
• Experience of dealing with a wide range of client groups.

In return, a Customer Service Advisor will receive a salary of £8.43 - £8.83 per hour.

To apply for this role, please click apply online and upload an updated copy of your CV.

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