Are you a first class Customer Service Adviser, looking for a part time role in an organisation that makes a tangible difference to our customers? If so, we want to hear from you.

Now is an exciting time to join LiveWest, the largest housing association in the South West. We are a leading developer of affordable and social housing in the South West. From the shores of Cornwall to the Gloucestershire hills, we have a vision to build real social change in our region, one front door at a time.

We are looking for a part time Customer Services Adviser, working 16 hours per week to support our busy customer service centre initially on a temporary basis up to March 2020.

Based in our new office in Tolvaddon, you will be the first point of contact for all repair and housing related requests from our customers. This may include carrying out fault diagnostics, establishing access arrangements and booking appointments.

About You:

To be considered for the role of Customer Services Adviser you will:

- be confident speaking to a wide range of customers in a sensitive manner

- have excellent communication and rapport building skills

- be empathetic and patient

- be able to input and extract data whilst communicating by telephone to ensure the customer's repair is fixed on a first time basis

- have good IT and record keeping

- have excellent customer service skills

- have experience in a similar role

In return, we'll offer a generous entitlement to paid holiday (26 days rising to 30 plus bank holidays - pro rata for part time colleagues), a choice of pension schemes, a healthcare cash back plan, and great opportunities and support to develop your career. We offer free parking and a subsidised café. There are also excellent local public transport links and a car share scheme.

If this sound like you and you would like further information about this position, please click here to view our candidate information pack and to apply for the role.