Customer Service Advisor – Energy Bath to £24k p.a. depending on experience

You’ve worked in customer services before, delivering exceptional service. Now you’re ready to take your energy – and experience – to the next level. Or may we suggest a whole new planet?

THIS IS THE BUSINESS

Our client is the country’s first app-only energy supplier. The really smart bit is that they deal only in clean, sustainable energy … and they’re only just getting started. Their market-disrupting, consumer-focused digital energy model is designed specifically to meet the need for change in the energy sector.

They are creating a number of job opportunities for energetic digital Customer Service Advisors excited about the potential. Communicating with customers across digital channels, you’ll act as the voice of the company as you advise, guide, educate, engage and support your customers.

Our client is based in Bath, only a short walk from the railway station. Company benefits include private medical insurance, contributory pension scheme, unlimited holiday, life assurance, cycle to work scheme, season ticket loan and many more.

Part time and full time roles are available.

THIS IS YOU

If you’re curious, a great communicator and committed to giving great customer service, then we should be talking. A passion about the purpose and mission of the business is a must as is an ability to work confidently, taking ownership of everything from queries to complaints. If you have previous experience in an energy company that’s great.

Now is an exciting time to join as the company continues to grow at pace. Your role will evolve and diversify and you’ll have every opportunity to influence and develop our proposition. On a daily basis you will:

* deal efficiently with a full range of customer enquiries via digital channels

* take in and assess customer feedback to continually improve our service

* direct customers to relevant online support, seeking technical guidance as required

* develop and maintain a comprehensive knowledge base of company products and services

If you wish to be considered for the role of Customer Service Advisor, please send your CV quoting reference (phone number removed)A.

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Applications are invited with experience in: digital service advisor customer service adviser energy technology Bath jobs web chat

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