Homeworking Travel Sales Executive

£20,000 base salary + uncapped commission
13 May 2019
13 Jun 2019
Full Time
Contract Type

Love Dogs? Worked in Travel?

You'll love PetsPyjamas!

Job Title: Remote Working Travel Sales Executive

Hours: 37.5 hours a week, 12.30 - 9pm shift.

Reporting to: Travel Sales Manager

Rapidly growing PetsPyjamas is the number 1 for dog-friendly travel in the UK and Europe championing the trend for dog-friendly travel.  Launched by the founders of toptable (dot) com, who are themselves passionate dog owners, PetsPyjamas sends people and pets to over 2000 dog-welcoming hotels, hound-friendly hideaways, cottages and B&Bs. Our unique Pet Concierge Team provide a personalised experience to our ever increasing pack of dog-loving travellers and our mission is to encourage every property to provide as warm a welcome to our four legged friends as they do to us!


Role & Responsibilities:

• You will be working in a fast paced and challenging role liaising between clients and our venues, via email, telephone and livechat, to book every aspect of their tailor made break.

• Managing a high volume of inbound sales enquiries and using effective closing techniques to convert enquiries into a sales.

• To follow up the lead lifecycle with customers, venues and other third parties to close sales and
 take payment.

• Use initiative to up-sell and cross-sell other products to the customer.

• Maintaining a high level of product knowledge at all times.

• Consistently working to achieve individual and team targets / KPI’s.

• Using effective communication to recognize customer needs.

• Regular use of the PetsPyjamas website for research on a daily basis to provide alternatives and
 switch selling.

• Building and maintaining B2C and B2B relationships.

• Sharing knowledge, findings, patterns and hotel info with the wider sales team.

• Emailing customers accurate quotations, including payment links.

• Communicating with other remote workers via Slack.

• Ensure constant communication with wider sales team, including a daily handover.


Skills, Experience & Your Personal Characteristics:

• Understanding of what a pet means to their owner.

• Experience of processing multiple telephone calls/enquiries.

• Knowledgeable of UK geography.

• Ability to self-motivate to ensure consistently hit high sales targets

• Confidence when working with tight time constraints.

•  Keen attention to detail and ability to rectify mistakes in a timely manner.

Outstanding sales skills and experience, with an enjoyment for upselling.

• KPI/Target driven and customer focused.

• Sales savvy with persistence to look out for sales opportunities via the Live Chat platform with the
 ability to turn browsers into bookers.

• Excellent communicator, both written and verbal, with tons of flair and persistence.

• A proactive attitude with the drive to succeed!

• Minimum of 2 years experience of remote telephone sales experience.

• Good understanding of basic maths.

• Strong command of written and spoken English.

• Reliable and trustworthy, you will be a key member of a dedicated team.

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