PART TIME CUSTOMER SERVICE ADVISOR

Pay rate £8.43 p/h rising to £8.83 p/h

Professional Staffing Services is recruiting a great opportunity for a Customer Service Advisor to work on a temporary contract with a leading company at their operation in Melton Mowbray.

You will be working Thursday / Friday / Saturday and Sunday

MAIN DUTIES:

·Prepare systems for daily customer contact.

·Process emails from customers and respond in line with client SLA.

·Receive in bound calls from customers and input call detail into client order system.

·Review postal orders and input into system.

·Take payments from customers and input these accurately.

·Make outbound calls to advise or respond to customers’ requests.

·Deliver client SLA response times for calls and emails.

·Proactively ask for tasks during idle times.

·Make process improvement suggestions when issues arise.

·Monitor own performance and seek ways to improve quality and efficiency.

·Follow company health and safety procedures.

THE CANDIDATE:

·Computer literate to a very good standard with minimum word and excel.

·Maths and English to grade C or above.

·Previous customer service experience, both written and verbal, in a customer facing environment is essential for this role.

·Articulate, clear speaking voice.

·Demonstrates attention to detail especially in written skills.

·Has experience of working under pressure, juggling conflicting priorities.

·Has experience of dealing with a wide range of customer groups

If you would like any more information about this vacancy before applying, please feel free to call Stacy on 01163 269 801 and he will be happy to help.

Professional Staffing Services is advertising this position in its capacity as a recruitment agency.