Aftersales Specialist - Part Time
“If you don’t have a customer’s trust, you don’t have anything.”
At TrustFord, we’re passionate about driving the standard in customer care. Whether our customers are buying a vehicle or getting one serviced, they know they can trust our honest advice, brilliant technicians, and great models. You can trust that with us, you’ll enjoy real job security and the rewards your talents deserve, whether your skills lie in sales, customer service, admin, operations, or the technical arena.
The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.
The department acts as both a customer service and sales team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in ‘customers for life’ through the prospecting and selling of ‘service plans’.
The ideal candidate will have previous experience in a multiple channel contact centre with experience of both service and sales. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.
Applications from candidates seeking a job share arrangement are welcome
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Discounted Gym membership
- Access to Perks at Work discount website
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
For your first 4 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.