Job title: Operational Support Officer/ Customer Service Advisor

Location: Trafford Park Manchester

Contract: Part time, permanent

Salary: £19062 Pro Rata

Fixed Shift: Mon, Tue & Sat between 6pm-12am additional Sunday working also available

The opportunity

We’re looking for a team player to join the Monitoring Centre at Electronic Monitoring Services in a part-time position. So, if you’re looking for evening or weekend work to fit around other commitments, this interesting role will see you work collaboratively to look after curfew and location monitoring, making sure we’re working with people under electronic monitoring orders in the best way possible.

What you’ll be doing

* Review incoming communications and make decisions as to how to deal with people accordingly.

* Investigate and manage data, be responsible for managing the diary in terms of upcoming court cases, deal with specific requests for compliance and witness statements, and liaise with external agencies, such as the courts, Police and probation.

* Remain neutral towards what a ‘subject’ has done in their past, and you’ll need to be compassionate because this role has a real emotional context.

* This role could be a great stepping stone into a role in the Criminal Justice System, if this is something that you’d like to move into.

About you / Must have:

* Empathetic and understanding? Quick thinking and resilient? Great listening and communication skills? Perfect.

* We are looking for a real team player with experience of working to goals and targets.

* You’ll also need to show us that you’re able to competently use Microsoft Office Word, Excel and Outlook.

* If you’ve knowledge of the Criminal Justice System or previous experience dealing with justice agencies that would be useful, but is not essential.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day’s holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership