Data Protection Caseworker - Flexible Working Available

Hastings, East Sussex
£25,259 per annum - £26,120 per annum
21 Jun 2019
03 Jul 2019
Full Time
Contract Type

Job description

Are you a self starter with an eye for detail and excellent communication skills? 

Would you like to gain experience in or build upon your existing knowledge of data protection policies and processes? 

If the answer is yes, we want to hear from you. 

This is an exciting opportunity for a Data Protection Caseworker to join our team and help the Department for Transport (DfT). 

You’ll be joining a small and enthusiastic team, committed to providing an excellent advice service to colleagues across the department, doing your best to ensure that we meet our obligations under data protection laws. 

As part of the team you will be responding to Subject Access Requests (SARs) and other individual rights requests made by staff and the general public under the new data protection legislation. You will support the wider team in gathering and analysing data for compliance reports and managing the Data Protection in-boxes, providing responses to queries and escalating to the appropriate level/department as necessary. 

This role is perfect for a dedicated and enthusiastic self-starter, who is methodical in their ways, with an eye for detail, and keen to learn and continuously develop as data protection case law and guidance evolve. With sound decision-making skills and the confidence to communicate verbally and in writing, you are exceptionally organised, balancing competing demands and delivering to challenging deadlines. You will have proven IT skills and a flexible working approach to accommodate an often-demanding environment. 

Role responsibilities 

As part of your role, you will be required to: 

 Establish the scope of requests, clarify requests as necessary, gather all the required information and sift through the results to identify all potential personal data, highlighting anything potentially contentious and consulting with colleagues where necessary 
 Make written submissions and discuss cases with legal advisers, ensure the issues are clearly identified and supported with research and evidential guidance from the Information Commissioners’ Office (ICO) and any other relevant sources 
 Adapt standard letters to address the varying elements of each particular request 
 Continuously look for ways to improve the SARs processes. Maintain clear records of work undertaken, using these to reflect on work practices and identify ways to enhance productivity 
 Gather and collate information on data protection incidents, following up reported incidents as directed 
 Provide statistical information for DfT reports and other government departments 
 Manage the data protection in-boxes, respond to queries and escalate to the appropriate level/department as required 
 Keep abreast of data protection issues and undertake research into complex data protection issues 

For more information, please see the attached Role Profile. 

About you 

You will need to be a self-starter who is prepared to take the initiative, able to work under pressure and respond effectively to tight deadlines. You’ll need to have strong attention to detail, strong IT and research skills, and the ability to effectively communicate with a range of stakeholders both verbally and in writing. 

You are very organised and able to work independently and manage your own workload, understanding the need to adapt as your priorities change in line with business need. 

Excellent communication skills are pivotal to this role with the ability to follow process and make sound decisions. 
You thrive in a fast paced, high profile environment with the ability to prioritise demanding deadlines. You would be described as a diligent person, happy to concentrate on your work and do a thorough job even when under pressure. 

About us 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 

Find out more about what it's like working at the Department for Transport

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace

Benefits Pensions

Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Please tailor your Personal Statement to provide evidence of your experience of: 
• ability to follow procedures and interpret guidance or legislation 
• gathering and analysing data in order to reach a decision 
• balancing competing demands and delivering to challenging deadlines 
• communicating effectively with individuals, across teams and at various levels 
• working with Microsoft Office applications (e.g. Office 365 & SharePoint 

The selection process will be designed specifically for the role. As a result, your assessment could include: 
• an interview 
• an interview with one or more exercises 
• a full day of activities including interactive, written and timed exercises 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here 

Your interview may consist of a range of question types. These may include questions about: 
• what energises and motivates you 
• how you would manage situations relevant to the role 
• your previous experience 
• your professional skills and knowledge 

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants

For further information on this vacancy please contact -

Sift/interview dates and location

The sift is due to take place 08/07/19 

Interviews/assessments are likely to be held 22/07/ & 26/07/2019 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out.

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

Please see attached candidate notes for further information about our recruitment process. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 
If you need a change to be made so that you can make your application, you should: 
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact 

Government Recruitment Services via email: 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers. 

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