Client Services Coordinator - 4 days, 1 day from home

Location
London
Salary
£30,000 FTE
Posted
05 Jul 2019
Closes
05 Aug 2019
Hours
Part Time
Contract Type
Permanent

PURPOSE OF THE JOB: To provide high-quality client service and comprehensive administrative support to our PTC (Parental Transition Coaching) clients

IDEAL CANDIDATE: We believe in supporting professionals returning to work after a career break
and would welcome those considering returning to the workforce after 3 years or more to express
their interest in joining our team.

ABOUT US: Executive Coaching Consultancy is the leading provider of expert coaching for talented individuals at key transition points in their lives. ECC coaches work with emerging and established leaders, drawing on a 25 year track record of success to help individuals and organisations get the very best from their people.

KEY TASKS

  • Primary contact for any new PTC assignments / programmes across a wide range of clients in different sectors and geographical regions
  • Respond to any client or coach queries relating to PTC assignments / programmes
  • Responsible for ensuring a seamless process for our clients to register for coaching programmes, workshops and webinars
  • Manage the logistics, including scheduling, for all workshops and webinars on a global basis
  • Webinar facilitation and management
  • Develop relationships with the ECC coach team and an understanding of their strengths to be able to match them successfully with coachees
  • Support new client on-boarding
  • Contribute to client update meetings by providing quantitative and qualitative data
  • Programme reporting
  • Ongoing client relationship management
  • Adding information to our client management system adhering to GDPR legislation

KEY STRENGTHS

  • Articulate, confident and professional when dealing with clients on email, phone and in person
  • Excellent technical skills
  • Highly organised with an excellent attention to detail
  • Confident in decision making
  • Reliable, flexible and helpful
  • Cheerful, approachable and a team player
  • Positive attitude and be able to remain calm under pressure in a sometimes demanding working environment
  • Able to work independently, show initiative and be able to solve problems quickly and efficiently with little direction

OTHER INFO

  • The role is 26 hours over 4 days per week (9.30 am – 4pm),  (non-working day to be discussed and agreed)
  • Occasional working from home available
  • No visa restrictions
  • £30,000 FTE
  • 20 days holiday prorated (plus bank holidays) with the view to increase after two years’ service
  • Day off on birthday and additional 2 days over Christmas when the office is closed  
  • Enrolment into pension scheme after passing three months’ probation successfully

Please apply by clicking 'apply now' with your CV and cover letter.

 

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