Operations Development Project Manager - Flexible Working Available

Stratford and New Town, London (Greater)
Salary: £45,000 - £53,000 pa depending on experience
05 Jul 2019
21 Jul 2019
Full Time
Contract Type

Closing date for completed applications:     21st July 2019
External Interviews will be held on:               W/C 29th July 2019

As part of a team in our Change & Transformation directorate you will be responsible for driving a step change to the service L&Q delivers to its customers.  We are focussed on improving the service we give to our existing customers and want new project managers that will create better, faster and lower cost services.

The successful candidates will bring a passion for delivering excellent customer service. You will be responsible for end to end delivery of projects supporting our corporate plan, working at pace. You will apply service design and lean techniques and take a structured but pragmatic approach to; problem definition, baselining performance; analysis of issues and their root causes, evaluating improvement initiatives; and implementing solutions. 

Able to place customers at the heart of the process, you will possess a well-developed ability to understand the impact of changes to a service on the customer, listening and representing their ‘voice’ to ensure that revised improved processes and solutions add customer value.

In order to deliver end to end change you will work closely with colleagues across the operations teams to evaluate issues, those in the customer insight and data analytics teams to capture key data and those in the product owner team to design technology solutions. Successful engagement with a wider range of colleagues across L&Q will be the key to successfully embedding redefined services.


The successful candidate will possess: 

· A strong ability to actively listen, negotiate, challenge and influence at all levels

· Ability to work collaboratively, but possess the confidence to make clear and reasoned decisions as required

· A sound grasp of project management techniques and have acquired demonstrable experience of running change projects

·Strong ability to self-manage goals, targets and outputs is required in order to deliver effective change with pace

·Experience and understanding of using service design and Lean Six Sigma (DMAIC) techniques, but with a healthy level of pragmatism

·The capability to quickly acquire in depth knowledge of L&Q’s business processes and systems

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

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