Hours Part time 17.5 / Closing date 18/07/2019 23:59
South Warwickshire NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 4500 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
The Opportunity
An exciting opportunity has arisen for 2 energetic, friendly and personable individuals to run, part-time Waiter / Waitress / Barista role in Café Lomas and Lomas Hospitality Suite at The Health and Wellbeing Information Centre at Stratford Hospital.
We are looking for 2 part-timers to join our expanding team. Working hours will need to be flexible as the centre is used for weekend and evening events.
Overseeing the day-to-day running of the café and hospitality suite, you will be helping to create a friendly, relaxing and professional environment.
You will have a natural and creative interest in food and healthy eating. You will need to be a compassionate and personable individual who thrives on their days being full of variety. It is a vibrant community space with a firm focus on the health and wellbeing of all our customers.
A team player who can work alongside volunteers, participators in work experience and all other staff, patients and visitors to the hospital, with outstanding communication and customer service skills.
Job Purpose:
The Health and Wellbeing Centre provides a welcoming environment where information is available on a wide range of supportive services to the population of Stratford-upon-Avon and South Warwickshire. . This is a community space serving the people in our community, working in partnership with local charities and communities groups. Based at Stratford Hospital the Health and Wellbeing Information Centre comprises of The Information Centre, Café Lomas and The Lomas Suite.
The role of the Front of House Assistant will be varied and interesting including the preparation and selling of food and beverage items in our retail area of Café Lomas, and The Lomas Suite, both located in the Health and Wellbeing Information Centre
There is a Manager who is responsible for the overall running of the Centre but on a day to day basis you will be working closely with the Health and Wellbeing Information Centre Co-ordinator and the Café Lomas Cook alongside other team members which include Volunteers, Work Experience Students and other staff throughout the building.
Responsibilities
* Supporting the HWBIC Cook and HWBIC Co-ordinator in ensuring the smooth and successful day to day running of Café/Kitchen Lomas and The Lomas Hospitality Suite.
* Ensuring the Health and Wellbeing Information Centre is clean and ready for service each day
* Assisting with the preparation of menu items in readiness of service times
* Freshly prepare and serve sandwiches to order
* Support café/kitchen with its day to day administration including: cash handling using an EPOS till and card machine, ordering and receiving supplies and retail stock
* Ensure all work procedures are in line with the good practice of The South Warwickshire NHS Trust and data protection rules are adhered to.
* To follow the monitoring systems as detailed in the HACCP
* To ensure good stock rotation and the security of said stock.
* To adhere to the cleaning schedule and to ensure clean as you go rules are followed, ensuring the kitchen and front of house are clean and tidy at all times.
* To report discovered defects within the café Lomas area.
* To be responsible for the safe use of equipment including the electronic cash register, coffee barrister machine and adhering to training given and standing financial instructions
* To adhere to all Trust policy, Food Hygiene Policy and associated codes of practice and Food Hygiene legislation.
* To provide a polite and courteous service and always be aware of the customers’ needs and special requirements such as allergens.
* To monitor and collate customer requests and feedback using the documentation as instructed
* Oversee the work of staff, work experience team members or volunteers for which you will be responsible, delegating tasks as appropriate.
* To report any injury or accident to self or others to the HWBIC Co-ordinator.
* To be aware of the conditions associated with a working kitchen, physical, hot and exposed to dirt, dust and noise. Wearing PPE at all times
Knowledge & Skills required
* Customer service experience face to face and via the telephone
* Ability to monitor and collate data efficiently
* Experience of keeping accurate records for audit on orders, deliveries, cleaning, food hygiene related systems and food waste
* Knowledge of food hygiene measured by the Level 2 in food hygiene plus ongoing refresher training.
* Manual Handling
* Health & Safety at work
* COSHH
* Epos Till System
* Awareness of food allergies and dietary requirements and able to confidently access this information
* A genuine interest in food and nutrition and working in a busy community setting.
If you would like to apply for this role, please apply via following link https://apps.trac.jobs/application/vacancy/(phone number removed)/new?feedid=418 or send a copy of your CV quoting the reference number 203-SS3849A
We look forward to hearing form you