Customer Service Advisor - Energy Bath to £24k p.a. depending on experience

You've worked in customer service before, delivering exceptional service. Now you're ready to take your energy and experience to the next level. You're ready to commit to a career with a purpose - to help get Britain powered by renewables.

THIS IS THE BUSINESS

Our client is a start-up energy supplier dealing only in clean, sustainable energy… and they're only just getting started. Their market-disrupting, consumer-focused digital energy model is designed specifically to meet the need for change in the energy sector, and to tackle our Climate Crisis.

They're creating a number of opportunities for energetic digital Customer Service Advisors. Communicating with customers across digital channels, you'll act as the voice of the company as you advise, guide, educate, engage and support your customers.

Our client is based in Bath, only a short walk from the railway station. They're passionate about sustainability, their team, inclusivity and celebrating success together. Company benefits include unlimited holiday, equal parental leave and pay, private medical insurance, contributory ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.

Part time and full time roles are available.

THIS IS YOU

If you're curious, a great communicator and committed to giving great customer service, then we should be talking. A passion about the purpose and mission of the business, and about sustainability in general is a must. You'll be able to work confidently, taking ownership of everything from queries to complaints. If you have previous energy experience that's great.

Now is an exciting time to join as the company continues to grow at pace. Your role will evolve and diversify and you'll have every opportunity to influence and develop their proposition. On a daily basis you'll:

deal efficiently with a full range of customer enquiries via digital channels
take in and assess customer feedback to continually improve service
direct customers to relevant online support, seeking technical guidance as required
develop and maintain a comprehensive knowledge base of company products and servicesIf you wish to be considered for the role of Customer Service Advisor, please send your CV quoting reference (phone number removed)A.

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Applications are invited with experience in: digital service advisor customer service adviser energy technology Bath jobs web chat

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