Customer Choice Lettings Advisor

Settle Group
Letchworth Garden City, Hertfordshire
£16,600 for 18.5 hrs pw
23 Jul 2019
23 Aug 2019
Contract Type

Role Purpose

An exciting opportunity has arisen in our Customer Choice Lettings Team commencing in September 2019.   Responsible for managing the allocation of our stock, you will have the ability to work with customers and let properties in agreed time frames to minimise rent loss. You will work closely and collaboratively with the Voids Team, Customer Service and the Housing Teams, ensuring services are delivered that meet customer service and performance expectations.   A proven ability to deal with housing issues in a sensitive and sympathetic way, together with putting our customers at the heart of our service delivery is a must, plus experience or knowledge of allocation processes and reducing rent loss.

Job share role, maternity cover for up to 12 months  .

Working days Wednesday PM , Thursday and Friday all day  

Hours 1.15 to 5.15            

8.45 to 5.15 one hour lunch             

8.45 to 5.15 one hour lunch  


Why your job is important to us

Making it happen!

You will:

¨ Manage the allocation of properties in accordance with the Common Housing Allocations Scheme policy and performance targets

¨ Manage the allocation of settle properties advertised via the Choice Based Lettings Scheme within agreed time frames

¨ Manage the advertisement of properties outside of the district via nomination agreements with partnering RSL’s and Local Authorities

¨ Constantly monitor and manage voids, minimising void periods

¨ Provide monthly statistical information

¨ Provide comprehensive advice and support to all housing applicants

¨ Work closely with the Contact Centre, the Voids Team and Housing Officers to provide a joined up, collaborative service for customers

You will also:

¨ Carry out viewings and sign ups for all new general needs allocations

¨ Process the termination and commencement of tenancies

¨ Collect and input tenant profile data

¨ Carry out a formal review of all fixed term and assured shorthold tenancies granted                                                                          

¨ Liaise with officers to arrange viewings and sign ups for retirement living and flexi care offers.

¨ Work closely with the North Herts Housing Partnership and other agencies wherever necessary to process bids, allocations and minimise delays in the void properties. 

¨ Deal with re-housing enquiries in an informative and sensitive way

¨ Work collaboratively as part of a team to deliver the choice based lettings service


Valuing our values

Living and valuing our values is what defines and differentiates us as a business that balances profit and purpose. That’s about trusting each other to want to do the best we can; working together with a simple and straightforward approach to get the best out of our colleagues and for our customers the right service every time. We are creative, trying out new ideas and new ways of working. You will embrace the future, constantly challenging yourself and others about what we do and how we do things to drive a better business.

A basic must! 

Able to:

¨ 2 years experience of working in a housing management team in social housing

¨ Experience of effective and efficient allocation of the housing stock in line with housing policy.

¨ Ability to deal with sensitive and difficult housing issues in a professional and sympathetic manner

¨ Cope well under pressure

¨  Experience in a lettings function together with practical operation of an allocation policy.

¨ Experience in the reduction of void periods

For added brilliance!

¨  Ability to identify and solve problems                                                                           

¨ You’ll be passionate not just about lettings and allocations, but also great customer services.


 ¨ 27 days paid 

¨ Competitive holiday plus all public holiday

¨ Stakeholder pension scheme

¨ Life assurance

¨ Health Care Cash Plan



Please send your CV by the 23rd August



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