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IT Engineer - End User Operations, Liverpool

Employer
Amey
Location
Liverpool
Salary
£25000 - £31000 per annum
Closing date
27 Aug 2019

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Sector
Technology & Digital
Hours
Full Time
Flexibility
None
Contract Type
Permanent

Job Details

About Amey

Amey are the people behind the public services you use every day - from roads, railways and schools to waste disposal, airports or the energy and water you use in your home; nearly every person in the UK will benefit from at least one Amey service each day.

Come and join Amey Group IT Technology department, where we the team are at the heart of the business transformation, standardising our IT offering, whilst developing and embedding a more digital approach. This is an exciting time of change for the business, where we are moving from an outsourced model to investing in our internal capability where you can truly make a difference.

As part of this growth we are looking to appoint an experienced IT Build Engineer, to be a member of the End User Operations Team, based in our office in Speke in Liverpool.


What will this role involve?

In this key role, you will provide Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers. Specific responsibilities will include:

  • To act as third line support for all Desktop and User related incidents across a multi-domain/multi-site organisation.
  • Administration of Active Directory, including Group Policy for the End User Computing Environment
  • Administration and maintenance of System Centre Configuration Manager 1810
  • Administration of the Anti Virus across the End User Environment
  • Support and Administration of Citrix Environment
  • Determine end user device patching updates through planning, configuring and testing
  • Assist in the design, planning, implementation and optimisation of Amey Technical Infrastructure - including but not limited to Active Directory, Anti Virus and SCCM
  • Maintain the End User Hardware Road Map.
  • Assist with bringing new technologies forward from complex to a day to day maintenance activity
  • Review system software updates and identify those that merit action
  • Collaborate with Application Support Teams to maintain software and hardware inventory and ensure software licence compliance
  • Liaise and work closely with Customers/Team Members to ensure incidents and requests are resolved to customer satisfaction and within SLAs.
  • Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpose
  • Provide advice to management on technical systems as required
  • Any other ad-hoc duties that are requested


What are we looking for?

  • Scripting Skills (Vbscript and Powershell)
  • Experience of designing, implementing, administering and troubleshooting Active Directory to manage single and multiple domains
  • Experience of administering an Office 365 environment focussing on Sharepoint and One drive for Business
  • Experience of administration and configuration of System Centre Configuration Manager 1810
  • Demonstrable experience of Change Process - including reviewing and approving changes, including risk priority, test, regression, roll back, communication and documentation plans
  • Experience in a customer service and IT Environment
  • Experience of working within an SLA driven ITIL-orientated environment
  • Experience of working effectively and positively in a busy, pressured environment
  • Experience of working with internal and external groups to resolve problems
  • Excellent customer service and time management skills


Additional Information

Fundamental to living our core values is having great people in our business. That's why we believe that Amey is only as great as the people we employ. We place great value on our people and the contribution they make to our business, that's why we aim to offer a competitive benefits package to all of our employees.

Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year.

Amey is an equal opportunities employer.



Company

About Amey

We place great value on our people and the contribution they make to our business, that’s why we aim to offer a competitive benefits package to all of our employees.

Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year. Amey is an equal opportunities employer.

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