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Change & Configuration Analyst - Flexible Working Available

Employer
L&Q
Location
Sidcup (City/Town), London (Greater)
Salary
£37,000 - £45,000 per annum depending on experience
Closing date
21 Aug 2019

Job Details

Closing date for completed applications: 21st August 2019
External Interviews will be held on: 27th and 29th August 2019


We are looking for a Change & Configuration Analyst to provide continuous support to the Enterprise Service & Security team, to manage the day to day change and configuration processes. They will be responsible for the development, implementation and continuous service improvement of the Configuration Management System.

As a Change & Configuration Analyst, you will report into the Change & Configuration Lead within the Service Delivery team. The role, however, will be aligned to all teams within the Enterprise Systems & Security team, including Cloud & Infrastructure and Information Security. Primary point of contact for the lifecycle of management of service assets and technology assets. This includes the development and maintenance of policies, standards, processes, systems and measurements to enable the organisation to manage the Asset Portfolio with a strong focus on risk, control, IT Governance, compliance and business performance objectives.  

Key Responsibilities

  • Ensure that the business value of an effective Service Asset & Configuration Management (SACM) process is clearly understood by the business and IT organisation.
  • Produce the Service Asset & Configuration Management framework.
  • Update CMDB after the implementation of changes, creating new Configuration Items (CIs) and relationships to reflect a true picture of the infrastructure.
  • Experience and knowledge of an ISM Tool e.g. ServiceNow, Cherwell. 
  • Perform regular audits to ensure the integrity of the data held in the CMS and truly represents the live production environment
  • Define and maintain the underlying structure of the Configuration Management system (CMS).
  • Control and track the addition, amendment and removal of Configuration Items
  • Support the Change Management Process, review change requests, assess business risk and impact and mitigate as appropriate. 
  • Schedule and facilitate CAB meetings
  • Prepare Change Process documentation e.g. agendas and minutes for the Change Advisory Board (CAB).
  • Produce, implement and maintain procedures ensuring processes are in conformance with security, legal and compliance guidelines

 Skills and Experience:

  • Experience of working within a team as a Change and Configuration Analyst in a complex environment in a medium to large company
  • Experience and knowledge of ITIL Service Management Methodologies and industry best practise (Desirable)
  • Experience and knowledge of an ITSM Tool e.g. ServiceNow, Cherwell
  • ITIL Foundation-level certification or higher e.g. ITIL Service Transition v3; ITIL Release, Control and Validation v3 (Desirable)
  • Strong communication skills including listening, summarising and paraphrasing in order to engage with key stakeholders
  • Solid diplomacy skills with a strong ability to persuade and influence
  • Strong presentation and report writing skills to lead and facilitate workshops and meetings
  • Strong documentation skills with high level of attention to detail and accuracy
  • Excellent planning, organizational, and time management skills.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.


Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

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