Overview

Our client, based in West Wickham in Kent, is looking for an experienced Travel Consultant; your 'people skills' will be just as important as your formal qualifications.

They will look for a good standard of written and spoken English. Good communication skills and a friendly personality are essential.

Enthusiasm to work with people either over the telephone, face to face and by email would be required. Plus the ability to work to chronological deadlines and to work as part of a team. You will need to have good attention to detail and be computer literate.

Requirements The following attributes will be required:

* Own transport beneficial, but good public transport is available close by.

* Previous experience working in a retail travel agency.

* Previous experience using Amadeus, would be an advantage.

* Excellent customer service skills and able to build a good rapport with customers.

* Excellent sales and influencing skills.

* Strong interpersonal skills.

* Planning & organising skills.

* Strong communication skills (written and verbal) and excellent telephone manner.

* Ability to work under pressure.

* Good attention to detail.

* Solid understanding of worldwide geography.

* A respectable team player willing to assist colleagues.

Duties & Responsibilities Development

The Travel Consultants duties and responsibilities will be: -

* Checking holiday availability.

* Booking package holidays, tailormade travel, cruises. Coach tours, European Rail and National Express.

* Brochure housekeeping.

* Booking coach tickets on the internet.

* Meticulously checking paperwork and tickets, before sending to passengers.

* General shop administration.

* Ad hoc duties supporting the Group "non-cruise" businesses, as and when required.

Remuneration

* A basic starting salary of £11,000 commensurate with experience will be offered and reviewed annually in December.

* A workplace pension scheme will be offered after three months continuous service

* Free on-site car parking

* Newly refurbished office

* Discounts on selected travel services

* Excellent travel opportunities, including the chance to cruise

* A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

Working Hours

* Standard shop hours are Monday to Friday from 09.00 to 17.30hrs and Saturday from 09.00 to 17.00hrs.

* The working hours for this role will be 3 days a week as standard, working a Monday, Tuesday and one other day in the week as agreed. We are ideally looking for someone who can be flexible and cover extra days as and when required to cover holiday and sickness.

* The Travel Consultant will be required to work 2 Saturdays a month, a day off in lieu will be provided during the week when working a Saturday, as advised by the Line Manager and subject to the staffing rota.

RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS PART TIME, PERMANENT ROLE