We are looking for a Patient Services Manager to lead and develop our client’s suite of services. This an exciting time to join the charity in this new role, as they start to deliver their ambitious new strategy to develop and greatly expand their services.

Position: Patient Services Manager

Location: London

Hours: Full time (35 hours per week)

Salary: £35,000 per annum, inclusive of London weighting

Contract: Permanent

Benefits: Pension Scheme and Stakeholder Pension: Staff must contribute a min. of 4%. Employer’s contribution of 4%, Annual Season Ticket Loan: available to staff who have successfully passed their final probationary assessment (subject to BCUK has sufficient budget allocation), Life Assurance: provides a four times salary death in service benefit, Flexible working: core hours are between 10am – 4:30pm, Holiday:25 days plus 3 between Christmas and New Year and Statutory holidays, Employee Assistance Program available to all staff, Cycle to Work Scheme.

Closing Date: 9th September

Interview Date: 18th September

The Role

We’re seeking a passionate service lead who is committed to improving patient outcomes and user-centred service design to help our client develop their fantastic services for people affected by cancer.

The Patient Services Manager is a central and important role, supporting delivery of the charity’s mission by developing and delivering services for patients and their loved ones.

As the Patient Services Manager, you will:

• Work closely with the Head of Information and Support Services to develop a portfolio of personalised and accessible support services for people affected by bowel cancer.
• Proactively build internal and external relationships, partnerships and collaborations that will enable them to extend their impact and reach.

About You

As Patient Services Manager, you will be an experienced team manager, able to motivate and inspire a small team and will have a strong track record of leading and developing high quality support and expert services.

You will bring with you, experience of:

• Delivering, designing and developing successful user-focused support services.

• Working for a charity.

• Effectively managing and developing staff and volunteers.

• Developing and driving delivery of business plans and reporting against these.

• Working in partnership and partnership building.

• Using effective and appropriate monitoring and evaluation frameworks and mechanisms.

• Budget management.

As part of the application process you will be asked to upload a CV and a covering letter outlining how you meet the person specification for the role.

In Return…

In this rewarding role you will be joining a passionate team of staff, determined to improve the lives of people affected by bowel cancer, in a warm environment. Our client offers a great benefits package including flexible working options and a generous holiday allowance, if this sounds like the role for you… then we would love to hear from you!

About the Organisation

Our client is the UK’s leading bowel cancer charity. They are determined to save lives and improve the quality of life of everyone affected by bowel cancer. They support and fund targeted research, provide expert information and support to patients and their families, educate professionals about the disease and campaign for early diagnosis and access to best treatment and care.

You may also have experience in areas such as Service Manager, Services Manager, Patient Services, Patient Lead, Services Coordinator, Service Lead.