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Customer Telephony Consultant - Flexible Working Available

Employer
Lloyds Banking Group
Location
Chester
Salary
£18414 - £20460 per annum
Closing date
6 Sep 2019

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Job Details

If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives.

What does this role entail?

  • Understanding the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including for our vulnerable customers
  • Building rapport, empathising and having meaningful conversations with our customers to deliver excellent customer service
  • Embracing learning, coaching and development to continuously improve your skills and capability
  • Sharing ideas to improve the customer service experience
  • Making a difference to customer

What would make you successful in this role?

  • Being comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
  • Handling customer telephone calls in an efficient and effective manner
  • Making decisions considering the risk to the bank and impact to the customer using guidance or advice where required
  • Navigating around our systems and ensuring all details entered are accurate
  • Ensuring all regulatory requirements are adhered to through training and compliance
  • Having a positive attitude towards change and a desire to grow to be the best you can be
  • Identifying and raising improvements to process or guidance

 

Why should you apply?

  • You'll be part of a supportive team who work in a variety of flexible ways to accommodate our work-life balance.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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