Business Relationship Manager - Flexible Working Available

Hastings, East Sussex
£46,696 - £57,506
16 Aug 2019
13 Sep 2019
Full Time
Contract Type

About the job Summary

Salary: £46,696 – £57,506 (depending on location, skills and experience) 

Do you pride yourself on your ability to proactively build peer relationships across an organization to influence future projects? 

Would you describe yourself as someone who is passionate about challenging convention, bringing new ideas and developing connections? 

If so, we would love to hear from you!

Job description

As the Digital Business Partner, you will work within the department’s Digital Service (DS) Business Relationship Management team, reporting directly to the Head of CIO (Chief Information Officer) Advisory. 

You will be responsible for developing trusted relationships with senior stakeholders across DfT, helping to influence business planning and identify opportunities to improve digital services. 

This is a phenomenal time to join us an established team as they embark on the next stage of their journey building on a successful technology transformation program. Next year, we will: 

• Provide the Digital, Data and Technology capabilities that equip everyone to work. 
• Drive efficiency by optimising the Department’s business processes. 
• Increase workforce productivity by delivering smarter, better services and a digital culture. 
• Provide advice and expertise to policymakers on the impact of technology in the transport system. 

Acting as the eyes and ears of the Digital Service Leadership this role will bring actionable insight to better prepare for the future as well as shaping the thinking of those developing policy, services and products for the benefit of the citizen. A proactive approach will reduce the number of surprises, spot opportunities for collaboration and maximise the exploitation of technology innovation.


Roles Responsibilities include and not limited to: 

Reporting to the Head of CIO (Chief Information Officer) Advisory, this role will: 

• Develop relationships with senior stakeholders across DfT. 
• Understand, anticipate, influence and define digital demand for services. 
• Shape the Digital Service’s portfolio of services and product offerings. 
• Explore future business strategies, requirements and objectives. 
• Identify the need for advice and guidance to support the digitisation of services. 
• Ensure compliance with relevant controls for Digital Projects. 

Please see the attached Role Profile for an in-depth view of the post 

About You 

This role will typically suit a proficient business IT professional with a passion for using technology to solve problems and deliver better outcomes. Your experience to date will include the ability to build relationships, share insight, support the digitization of services and facilitate conversations on future business models. You will also hold experience leading and developing a team of experts to deliver service improvements. 

You will understand the need for taking a people centric approach to digital technology and the importance of understanding why before discussing the what. You will listen to understand, value the contributions of others and aspire to reimagine how services are delivered to maximise technology investment. 

About us 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 


Find out more about what it's like working at the Department for Transport

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Business Analysis
  • Strategic Thinking
  • Bridging the gap between the technical and non-technical

Benefits Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. 

This includes: 
- a generous annual leave entitlement, 
- attractive pension options, 
- flexible working, 
- good career development opportunities, 
- a variety of career paths, 
- inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

The sift is due to take place Week Commencing 16th September. 

Interviews/assessments are likely to be held Week Commencing 30th September. 

Interviews will likely be held in London. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out. 

How to Apply 

When considering applying please look at how your experience relates to the role, please tailor your CV and Personal Statement to reflect the role and the essential skills/ criteria described in Role Profile. 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

The selection process will be designed specifically for the role. As a result, your assessment could include: 

• An interview with one or more exercises 

The interview may consist of a range of question types which could include questions about your strengths or how you would respond in any given situation, as well as specific examples of things you have done. You may also be asked to sit a written assessment or present on a particular topic. 

Your interview may consist of a range of question types. These may include questions about: 

• What energises and motivates you 
• How you would manage situations relevant to the role 
• Your previous experience 
• Your professional skills and knowledge 

Further Information 

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

New entrants are expected to join on the minimum of the pay band. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs 

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact: 

Government Recruitment Services via email: 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission. 

Childcare Vouchers: 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants Job contact : Name :   Caitlin Briant Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

Similar jobs

Similar jobs