BOS: Local Events Manager - Flexible Working Available
§Support the Bank Manager and work in partnership with the Event Committee business partners to proactively co-ordinate pre-event planning activity to deliver a great customer experience
.§Work in collaboration with the branch/Local Director Group team to co-ordinate operational and event resource, ensuring branch security logistics are arranged, and support the smooth running of events through effective planning, proactively preparing the events space, working flexibly to participate in branch opening and closing routines and attending all events.
§Actively manage, influence and co-ordinate Megastore Community Bank/Charity Events and act as a central local conduit for Retail Product teams, Wealth and Mass Affluent, Retail Business Banking, Commercial SME and Mid Markets partners; responding to enquiries, discussing and identifying event requirements, providing guidance using own judgement and interpretation as required in order to successfully plan, organise and deliver the events programme.
§Utilise the media and social media framework to facilitate and promote event awareness, develop strong working relationships with charities, undertake external PR and promote visibility of the Megastore within the local community.
§Collate, review and evaluate customer/business partner feedback and provided data/trends following each event to help identify areas for continuous improvement. Attend the monthly Events Management Forum to review/agree future events, present post event customer feedback, share best practice and make recommendations for improvements.
§Effectively comply within the Risk Management Framework and guidelines including events, our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.
§Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role.
§Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s.§Build and maintain effective working relationships with stakeholders and colleagues by sharing knowledge, best practice and influencing as appropriate.
§Embrace the Group's Vision, Values, Behaviours, bring the Brand Personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. Starting salary £22,500 per annum