Customer Service Adviser (Evening role)

2 days left

Recruiter
Henry James
Location
NN4 7YD
Salary
£8.21/hour
Posted
21 Aug 2019
Closes
20 Sep 2019
Hours
Part Time
Flexibility
Set hours
Contract Type
Contract
We are currently working in partnership with one of our most prestigious clients who are looking to recruit professional, enthusiastic and driven individuals to join their vibrant and growing teams.

If you are looking for a role within customer service then this is a fantastic opportunity to work for a market leader in the travel industry. There are lots of opportunities to progress and enhance your skills and career with excellent training and development opportunities

Whilst this role is initially a temporary position for up to 12 weeks there are very real opportunities to become permanent, depending on performance and attendance.

More about the Role
To become a team member here, you must possess the passion and drive to achieve and enjoy helping people. These roles are inbound and there is absolutely NO SALES – NOT EVEN UP-SELLING!! If you have a background in retail, hairdressing, care work and call centres then you have the robust customer experience that we are looking for.
The role is temporary for up to 12 weeks, with the potential to transfer across to the team. There are weekly incentives in recognition of excellent performance, attitude and commitment and workers will be invited to feedback sessions during their time on site.
Role Details:
- Paid weekly, starting at £8.21 per hour
- Part Time: 20 hours over 5 of the 7 days (Must be available Monday – Sunday)
- Shifts between 4pm - 8pm
- Great public transport links, cycle sheds and free parking!
- Please note that you must be able to attend full time training - Training will be within the hours of 9am – 5pm Monday to Friday for 1 week – this is paid!
So, what will you be doing?
You will be answering inbound calls from customers of a well known travel organisation; re-issuing travel cards, processing refunds, managing disputes and processing new applications. You will be talking with customers of all ages so adaptability in your communication is key to ensuring the customer is dealt with in a timely and professional manner.
Skills & Experience
- Must be PC literate; Word, Excel (accuracy and speed are tested)
- Must be able to calculate basic mathematics (using a calculator!)
- Customer Service experience essential; face to face and call centre
- Confident communicator; verbal and written
- Experience with working to tight deadlines and in a busy and bustling environment
- Excellent listening and typing skills
- Ability to multi-task
What do we need?
1. Documents that evidence your right to work in the UK
• UK Passport OR Full UK Birth Certificate OR non UK Passport with Visa working conditions evidenced OR European ID Card – We do not accept Driving Licenses
• Evidence of your National Insurance number (HMRC letter OR Job Centre Letter OR NI Card – We do not accept pay slips
• Evidence of your Current Address, dated within the prior 3 months (HMRC letter OR Job Centre Letter OR Rental Agreement OR Bank Statement OR Bank Letter)
• Bank Account details to ensure you are paid in to the correct account!
2. Ability to pass a Criminal Basic Disclosure check
3. Ability to pass a 5 Year Reference check; previous employment and academic
If you are looking for a role in customer service or even if you are looking for a more challenging role within customer service this is a fantastic opportunity to work for a market leader in their field. There are lots of opportunities to progress and enhance your career with nationally recognised training and development programmes; this could lead to a fixed term contract for the right candidates.

If you have the above skills and experience and can commit to the working hours we would like to hear from you. To apply please submit your CV. Thank you for your consideration

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